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“Good hotel, but not for everyone” 4 of 5 bubbles
Review of citizenM New York Times Square

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citizenM New York Times Square
Ranked #22 of 467 Hotels in New York City
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good hotel, but not for everyone”
4 of 5 bubbles Reviewed June 17, 2014

Cool hotel, nicely styled with a coffee shop, lounge area, outdoor patio and rooftop bar/lounge. Check in was easy and friendly. The room was very small, but adequate (we shared a small studio for 4 years, so this was no big deal). Room was tech-oriented with lighting, blinds, etc, controlled by a tablet in the room, which was cool. We ran into a lady in the elevator who "hated" the hotel because she couldn't figure out how anything worked, so it's not for everyone. Hotel is very centrally located - very easy to get anywhere you want to go from here. We enjoyed sitting up on the rooftop bar with a drink, and liked our breakfast in the coffee shop. I got one excellent Americano in the morning and one terrible one in the evening, so that evened out.

The only other negatives were 1) the creepy wake up call that was controlled by the tablet and delivered via a TV screen on the wall – we forgot we had set it and it freaked us out in the morning and 2) there is a design issue with the arrangement of the bed - it is installed against the window and there is a crack between the bed and window sill just wide enough for an iPhone to fall through - which of course it did, as I reached to turn off my alarm in the morning. So, for a good 15 minutes my alarm went off as we tried to figure out how to completely disassemble the bed to retrieve the phone. This included removing all of the bedding and mattress, then lifting a panel from under the mattress and reaching with a high heeled shoe to get the phone back within reach. So that was an unpleasant start to the morning.

Still, we really liked the hotel and would return if in the area.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ErinA8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello ErinA8

Thanks for sharing your experience with us and other readers. And glad to hear it was the right hotel for you. Sorry about the wake up call and the design issue. You should have called us; we'd have been happy to retrieve your phone. No need for you to deal with that.

You mentioned you would return on your next visit to our area and we look forward to seeing you soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,497 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (380)
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Malta
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 17, 2014

Citizen M is an ultra modern hotel, clean and friendly. The location is excellent. Staff really friendly and helpful in every way. Nonetheless I would never go back to this hotel for the following reasons. The rooms are so tiny. No place where to put the luggage or move around. Never have we felt so crammed in a hotel. But the greatest handicap was the bed. It's true that it is big and comfortable, but since it is wedged in on three sides against the wall, it made it difficult for us to get in and out of bed just from one side I felt like an invalid. In fact when I complained about this we were given a step stool it being also quite high too (28inches). The flat screen TV could not be moved right or left so one can only watch it from the same position. As far as I am concerned the good reviews I read about this hotel were misleading.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank picaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello picaret,

Thank you for taking a moment to share your experience. We prize all the feedback we get. And thank you as well for recognizing the staff. They work hard to assist our guests and make their stay enjoyable.

Let me also apologize that we were not the hotel you expected. Everything in your review is true. We have developed a room design that is different from the traditional hotel. The rooms are on the smaller side. The extra-large bed is surrounded on three sides. And the TV is in a fixed position. But we also have a tablet to control everything in the room. We designed the lobby and bar to be more inviting and functional than your typical hotel. While pricing in New York City is higher than other destinations, relative to the other hotels around us, we are very fairly priced.

Obviously, we think our design works, and many others do too. But we also know it does not fit everyone. Your review, like others we receive, reflect whether we (and our concept) connect with you. We are sorry we didn't connect with you.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 17, 2014

we had a wonderful experience at CitizenM NYC. prime location, amazing staff (especially a guy name Armando who took care of everything we needed , gave us the perfect service, and was sweet)
young and modern, has everything you need and more for your stay in NY.
upgrades your NY experience!

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hi Adi K,

Thanks for your great reviewing and sharing your visit with us & others. Thanks too for acknowledging Armando. He is a great asset to our team.

See you soon.

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
5 of 5 bubbles Reviewed June 17, 2014

young, uniqe, fun to sleep, wake up, drink, spend time.
awsome & amazing staff.
best location- just on a red line subway!!!
great breakfast and coffee- sometimes too noisy on the morning but you got outdoor tables and amazing work places on M floor.
don't miss the roof top pub.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NavotC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello NavotC,

Thanks for sharing your stay with us and other readers. The roof top bar is one of our best features: great views, not open to the public (guests only) and wonderful indoor and outdoor space. Glad you were able to enjoy it!

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

This hotel is an excellent place to stay, a friendly greeting on arrival with quick check in. The room is compact but has everything you need and a massive bed with excellent qulity bedding. Ultra modern with the best of facilities, free wifi and bottled water delivered each day. Staff a very helpful and friendly and there are cafe, bar and restaurant facilities if you need them, with a rooftop bar and amazing views. The location is fantastic for Times Square and getting about in the heart of New York, so cannot recommend more highly.

Room Tip: Ask for a higher floor, the views are amazing
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Justine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hi Justine G,

Thanks Justine for sharing your stay with us. We appreciate all the complements about the staff and the hotel. So glad to hear you had a good time.

See you next time you're in NYC.

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

This hotel just made it to my top 3.
Great location, young and lively staff, very modern and classy.
Rooms were very nice with the bed taking the whole width of it, right next to the very large window.
Everything in the room is controlled by a Samsung tablet (light, shades, TV, etc.) which was fun and very modern. That makes the TV a lot easier to operate for non-Americans (who don't know the channel numbers but only the names of channels).
Great breakfast.

Room Tip: Higher floors have the best view
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello Matt G,

Thanks for your review and glad to hear you felt the TV icons were helpful. We just opened our newest citizenM hotel at Charles de Gaulle airport. Maybe you'll become a regular guest of our brand!

See you next trip to Times Square.

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

Trendy, modern, fun. The bed is the width of the room, right up against the window. One smart pad controls all of the electric in the room, including the shades. Be sure to go to the rooftop bar. The drinks and view were wonderful.

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hi M L,

Thanks for your nice review and sharing your stay with us & other readers. We look forward to seeing you again soon!

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about citizenM New York Times Square

Property: citizenM New York Times Square
Address: 218 West 50th Street, New York City, NY 10019-6702
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #22 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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