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“Trendy, Spotless and Great Location” 5 of 5 stars
Review of citizenM New York Times Square

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citizenM New York Times Square
Ranked #23 of 479 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Trendy, Spotless and Great Location”
5 of 5 stars Reviewed April 29, 2014

The hotel is very eeasy to find and the lobby is very cool. The hotel uses technology really well and check in was very easy! The Room is small - you certainly wont be doing aerobics in there but was more than ample for what I needed and the location is great - very central and easy to walk everywhere. Times Square is really busy and touristy so I would recommend getting away from there! The room is spotless and the bed is really comfy and it is nice to relax and watch a bit of TV on it (although the view is of the building opposite). I rang reception to ask for an iron which arrived promptly and the rest of the service was to a high standard. The idea of having the tablet to control everything is nice and modern. All in all a very good experience and I would certainly return!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sixtoedcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 17, 2014
Hey Sixtoedcal

Thanks for sharing your experience with us & others. Appreciate the comments about the cleanliness & service. Those are staff driven and the team works hard. Thanks for recognizing them.

See you soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
Jacksonville, Florida
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

Stayed for three nights. Clean and comfortable. Rooms are small but modern and with a huge window. The best is the rain shower. Another traveler said the room reminded her of a spaceship. I thought of a hotel in Japan or a small cabin in a cruise. The internet is fast and the food is healthy and reasonably priced. It is almost next door from the subway line 1. Location is excellent. Close to theaters, and a few blocks to Columbus Circle and Central Park. Privacy in the bathroom can be an issue .

Stayed April 2014, traveled as a couple
Helpful?
4 Thank JaxLatino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello JaxLatino,

Thanks for your nice review. Glad you enjoyed the room and especially the shower. Between that and the large king sized bed and wall to wall window, we hope the room worked for you, size notwithstanding.

See you back soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunbury, Pennsylvania
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 20, 2014

lets cut to the chase. beds huge, comfortable. rooms small, and I mean small (we didn't visit to live in room though) location (if you are a tourist) excellent. Metro (subway) right outside the hotel. Dunkin Donuts and Subway right outside hotel (convenient for coffee, which rooms didn't have). Only on demand movies we could pull up were porn (reported problem). Staff friendly. if you like the theater district and times square, this is good. if you like larger rooms with more room amenities, look elsewhere. bottom line, comfort of bed, price and location will have us back.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank gary f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hello gary f,

Thanks for sharing your stay and so glad to hear you will be coming back. You described things very well and happy you appreciate our pricing philosophy. Our goal is to provide an affordable luxury experience...hope we succeeded.

See you again,

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 19, 2014

First of all, from a tourist point of view, the hotel is in a great location.
Secondly, the rooms are being controlled by a single tablet, which is easy and fun to use.
The lights and music are all controlled and there are great playlists to enjoy.
My girlfriend and I had an amazing time there!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
5 Thank Ido C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hi Ido C,

Thanks for taking a moment to share your stay with us and other readers. Really happy you had a good time and hope you tell all your friends!

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warragul, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 18, 2014 via mobile

We spent a night here having no idea what it was going to be like, just wanting a Decent priced hotel near times square. Weren't looking for anything fancy. It was competitive with the cheapest and wow the room was amazing king sized bed and so comfortable. Service was great and that location is brilliant. Can't wait to get back to new york and stay again. Highly recommended.

Stayed April 2014, traveled as a couple
Helpful?
5 Thank Tunda32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, June 18, 2014
Hi Tunda32

"Amazing" and "Highly recommend" are our favorite things to read! So happy you had a good time. We hope you come back soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 17, 2014

I stayed at Citizen M for 4 nights and it was a great experience; the hotel had opened that day so the cleanliness was amazing! The hotel staff were warm and friendly and fun, they really seemed to enjoy being a part of this new hotel experience. The food was good and reasonably priced; I only had the soup though, as breakfast seemed to be a lot of food at the time. I am not a huge fan of the location, as Times Square is very touristy but it is central and is great to see the Broadway Shows. The rooms were small but very well done with a great big bed, nice linens, great shower, and a great use of space…I threw my suitcase in the drawer under the bed and hung my clothes and I was good to go! The hotel has a fun vibe in the lobby/bar with people mixing and mingling but also working at the tables. A few negatives of this hotel was it is not sound proof; I was in room 609, which is right across from the elevators and the constant bell of the elevator doors was annoying. The first night I think the door outside my room kept slamming as well, which kept me awake. My electric blind broke the third night and that woke me up rather early as well but they repaired it the next morning. My only negative was I had a great rate ($200.00 per night) which was within my budget, as I was travelling alone. I had to extend my stay by one night and asked Booking.com to see if the hotel would extend the rate for my 5th night, as the rate had spiked up to $350.00. The hotel refused so that was disappointing, as I then had to find another hotel for my last night, which was an inconvenience for one night. I would definitely recommend this hotel but it would depend on the rate, as it is a small room, great for one person and cozy for two. I am not sure what their regular rate is going to be and whether the $200 was just an introductory special so will be interesting to see what the rates end up being. I am thinking of returning to New York in October and the rate quoted was $350 so I hope they watch, as my understanding is they want to provide a great hotel experience for the hip traveller that can't break the bank.

Room Tip: Don't stay in rooms near the elevators.
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank teehee30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenDiego, Manager at citizenM New York Times Square, responded to this review, April 22, 2014
Hi "teehee30".

Thanks for sharing your citizenM experience with fellow travellers on TripAdvisor.

Appreciate your comment about cleanliness and for sharing about those items that didn’t work. Our team is getting on it. We are looking for a solution for the elevator chime currently.

I’m glad your original rate was in budget, but sorry our subsequent rate made you look elsewhere. Pricing with hotel rooms, like most things, are market driven. In Times Square, we generally come up as a good value compared to others. While are not the cheapest, but we’ll never be the most expensive. Affordable luxury is our creed.

Hope you choose us in the future.

Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2014

I popped in for a drink at the bar while in the area, and I loved the vibe of the place! It has a ton of personality, but doesn't forgo fantastic quality and service to be interesting. The staff was friendly, and the drink was delicious. Definitely coming back some time.

Stayed April 2014, traveled solo
Helpful?
1 Thank danakreitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenDiego, Manager at citizenM New York Times Square, responded to this review, April 22, 2014
Hi "danakreitz",

Cool! And thanks. Hope to see you back soon!

Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about citizenM New York Times Square

Property: citizenM New York Times Square
Address: 218 West 50th Street, New York City, NY 10019
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #23 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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