I will never go back to The Bowery Hotel,. They ruined what should have been a lovely weekend break for my 40th. We only had 3 nights there. All was going well. Nice decor etc (but nothing too special).
One our second night I was woken by the night manager phoning the room at 3am. 3AM!
He said the security guy had noticed the room door was open.. Why didn't he just close the door, I asked. He didn't want to disturb me. But it's OK for the manager to wake me up?
So I got out of bed to close the door. It was already closed. By now I was wide awake, it being 8am in the UK.
So I went down in my dressing gown to talk to the night manager, because I'd have thought it was an absolutely last resort to wake a sleeping guest. and anyway, my door had been closed.
He was pretty unapologetic, and insisted that my door had indeed been open. Then ensued a lot of back and forth with the manager and the guy on the front door, who clearly thought I was lying. It was my word against the security guard. At one point when I was explaining how precious a good night;'s sleep is to me, given that I only have a break away from the kids once a year, he actually rolled his eyes! That did it for me, I left in disgust. No resolution, no offer of free bottle of wine...nothing.
I noticed when I got back that the door, although locked, did in fact look ajar. There was a fault. Straight back to the manager, still no genuine apology. I never did get back to sleep.
Only the next afternoon, after complaining to 2 more managers, did someone offer me a free bottle of wine and $100 off the room rate for that night. I felt I'd really had to dig my heels in because the hotel clearly did not value a good night's sleep. It wasn't about the money, it was about someone sympathising, and seeing that I had been in the right.
Look, it's probably OK if nothing goes wrong. But if it does, you may not get satisfaction.