My husband and I had the most amazing wedding day on March 28, 2008 only to have it end in a nightmare because of the night manager at the Bowery Hotel. Our friends were thoughtful enough to get us a room as a wedding gift - they had even had flowers sent there for us. The room was booked under one of their credit cards with my husband's name on the reservation. They had spoken to the front desk more than once that day to confirm it was all set up and to let the hotel know we would be checking in late since our reception would end late that evening.
We finally arrived at the hotel some time around 1am...and they refused to give us the room unless we gave them our credit card TO BE CHARGED. Not for incidentals (which is what I initially assumed they wanted it for) - they said they were only holding the room under our friend's c/c - but we had to pay for it ourselves. For our wedding gift! On our wedding night! We were obviously not going to pay for a hotel room that was a gift - so after much back and forth with the night manager we told him that it was fine - to just cancel the room and we would just go to our apt. We live in Manhattan and this was not worth the trouble!
We thought that would settle it and we could put our exhausted selves in a cab and go home, but the night manager's response was since we were within the 24 hour cancellation period, we couldn't cancel - so if we left he would charge our friend's card for the room! He said he couldn't charge her for the room if we stayed, but he could charge her for the room if we left. What a nightmare!!!!
We continued to go back and forth with the manager for far too long. At one point he had the nerve to say we could leave and he would try to resell the room - if he could, our friend wouldn't get charged. Resell a $500 room at 2am?!?!!! He must have thought we were idiots.
I had been up getting dressed for my wedding day at 5:30 that morning. I was exhausted, unhappy and just wanted to go home. I said to my husband - I can't believe this is happening right now - I'm going to have to write a bad review of this hotel. At that very moment the manager jumped in and said - You know what, I know it's your wedding night - I can go ahead and cancel the reservation - sorry for the miscommunication. Just like that. Like he could've done 30 mins earlier.
At that point we were just relieved to be able to go home. Our friend called the hotel the next morning and let them know what an important night they ruined. The day manager looked up the reservation and what had the night manager written?? Cancellation due to weather.
On top of that, although apologizing profusely for all the trouble, the only solution the hotel could come up with at that point was to offer us a bigger room AT THE SAME RATE. Not even a discounted rate, the same rate. We let them know none of us would be spending our money there.
We will never stay at the Bowery Hotel because of this experience with their night manager. And none of our friends will stay or recommend it to anyone either. We are not saying the quality of the hotel is bad - we will just never know.
- Official Description (provided by the hotel):
- The Bowery Hotel, a delightfully atmospheric luxury hotel in downtown Manhattan has opened its doors on the historic Bowery ushering in a new era of hospitality in one of New York's most exciting and desirable areas. Room types range from standard rooms to one-bedroom terrace suites, all of which boast hardwood floors, floor to ceiling factory windows and sweeping views of NYC. ... more less
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- Also Known As:
- Bowery Hotel New York City