I'm in NY a few times a week so have become a de facto expert in the city's hotel, I guess. I also rarely review them unless I have something real to add compared to other reviews. This time, I do.
In short: stay away.
You can find better, cheaper elsewhere. And they'll probably treat you nicer.
Got into town at 1 AM last night and found out that they had given away my room despite my reservation. They still found a room for me though, albeit with a twin bed.
When I expressed frustration with this change, I was basically told that if I didn't like it - I could just go elsewhere. Mind you, it was 1 AM already?!?!?!
So, I did. Told them they could have their room back and called Starwood Hotels 1-800 number. They found me a room a block away at $100 less.
In summary - this is a nice enough hotel where I found that the staff couldn't care less about their guests to the point of trying to bully them around.
Try it if you like. I have too much self respect.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
- Reservation Options:
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel