We really enjoyed our stay at The London over Christmas. Great central location, very spacious and comfortable suite, fast and free Wifi and an ample breakfast buffet with a wonderful selection to chose from. Why not a 5 star? Well, when we checked in the porters took our bags and said they would bring them right up to the room. When they arrived to our room they had someone else's luggage. We then described ours and they said they would be right back with them. We waited over 30 minutes and no word. We had dinner reservations at Daniel and needed to clean up and change. I called down to them and they seemed not to know where our things were. My partner finally had waited long enough and went down to the lobby himself and found our luggage right next to the check in desk where we had left it. Not a good way to start our stay. We also found a previous guest's half finished salad in our minibar fridge.
Also, the bathroom layout was a bit strange. Had a double shower but only one sink and no hooks to hang things. Kind of a waste of space. It would be better to use the space for the double shower to have a bath tub.
So except for the luggage mishap we thoroughly enjoyed our stay and would stay here again.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel