We stayed at the hotel for four nights recently. The hotel is situated on W54th which is a good location. However, when we arrived we discovered there was a roll-away bed in our room which had not been removed, most likely left from the previous hotel guests. I had to call twice to ask the hotel to remove it. The lighting in the room was a little dim then we had a light burn out. I called to ask them to replace the bulb and was told they would be up immediately. Three and a half hours later it was still not done. I ended up calling three more times before they attended to this matter. On a Sunday we went to the concierge desk to ask for recommendations to a play. We were treated rudely and told that the lights were dim on Broadway on Sunday and there were only two plays available. The concierge simply gave us a Time Out magazine and sent us away. We called from our room again to ask about one play and he simply laughed at us and said, "If you want to pay $1,200 a ticket, I can get you tickets!" We had to book our own play which we did the same evening. When we returned our room was not cleaned properly, the towels were not refreshed, there were yellow rubber cleaning gloves left on my wife's make-up bag and no extra roll of toilet paper left. This is supposed to be a luxury hotel. When I called to ask for the general manager, I was told he was unavailable. Finally, the morning we were about to leave, we got up early and the shower had no hot water.
In general, the bed was comfortable, the room was adequate, but the service could be greatly improved and management much more attentive to the concerns of hotel guests.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel