The hotel is pleasant enough but this still does not excuse the fact that $400 was taken from our room. I was told by management that this was the first time that something like this had happened in the hotel but looking through previous reviews I see that another person experienced the same thing.
Unfortunately the day the money taken from the room, was my second last day in the hotel. I had been keeping my cash in the safe but because I had entered the safe code wrong, the day the money was taken, I had decided to leave the safe open for fear I'd not be able to open it again.
I had left the room earlier that day, my travel companion remained in the room. Before he left he told one of the room service girls that there was a plumping issue in the bathroom. She said she'd contact reception and she would get someone to the room to look after it.
On checking to see how much money we had left for our last day in New York, we found that our money was down $400- there is not a shadow of doubt in my mind, the money had been taking by a member of hotel staff.
We spoke we the receptionist straight away on discovering the money was taken to be told by her and another member of staff that the money would be reimbursed.
This was not the case and to be honest we found the hotel manager to be quite unhelpful and incompetent with resolving this matter- the police we're called and a statement was taken by them.
All in all, the experience was a very bad one and handled in a very un professional manner.
Duane Street hotel need to realise that a member of staff is ROBBING cash from residents rooms. I'd advise people to look to other hotels for their stay in New York.
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- Also Known As:
- Hotel Duane Street