Stayed in this hotel a couple of months back in September, the worst I have ever experienced in New York but to be fair the actual rooms of the hotel are quite nice and modern and the bathrooms are a good size and the housekeeping team and housekeeping management were very pleasant. However, the total price of my stay rounded up to about $2700, I was charged $4500 and on top of that I was charged another $1500 on the day of my departure (to clarify - they didn't 'charge me' they pre-authorised my card, which, still meant the money left my account and I didn't receive it back into my account for another 10 days after I checked out) rather annoying when you go to NY for a week with an agenda to shop. Furthermore, I didn't even get one apology, in fact they blamed me and my bank. Atrocious customer service. I will never stay in this hotel ever again.
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- Also Known As:
- Hotel Duane Street