I stayed at this Hotel during what turned out to be their first week of operation while on business in the Flatiron area of NYC. The Hotel offered much more than I expected for the price range- brand new large Samsung flat TV with great HD service, really great WiFi for free, and coffee and pastries in the morning, also for no charge. Bathroom was clean and new and hot water was plentiful.
The best part of the stay, however, was after I had to stay elsewhere on Thursday night for a meeting outside the City but checked in again on Friday night before my Saturday flight. It turns out that I had left a favorite shirt behind and had no idea that I did so. The general manager of the Hotel, Matt, not only made sure that my shirt was kept aside for my return, but even greeted me at the desk when I checked in again to return the shirt to me in person. After a few minutes chatting with Matt, I felt as if I had been staying at the Hotel for years despite it being less than a week old (and my second stay).
The entire staff was also very friendly and helpful, and seemed to remember my name every time I walked through lobby. I've been to a few new hotels over the years that were still pretty rough in their first month open, but this location seemed to be completely organized and running on all cylinders.
I will definitely be staying at this Hotel again whenever I return to this area for business or personal reasons- the Hotel itself is great and personal service of the staff will ensure that I remember this Hotel for my next visit to NYC.
- Official Description (provided by the hotel):
- Complimentary coffee Complimentary Bottled water ... more less
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