The hotel was very clean and maid service good and really polite, BUT unfortunarety the desk staff were unhelpful, couldnt be bothered attitude. On entering the hotel after a long flight from UK, the porter that helped us with our luggage was really good, helpful and polite. But the desk staff were very poor, one was on his mobile and didnt look up while texting, the other looked embarrased and told him to see to our booking in and he left. The other staff member who had been texting was not concentrating and was vague/offhand. We booked via VIRGIN a superior room and it turned out to be a songle room with a double bed sqaushed into it, a single warddrobe and unable to place empty suitcases anywhere (if we could have unpacked as there was not enough room to do so), however we asked to change rooms and was met with a curt manner and siad they may be able to do something in the morning. We rung virgin rep, sloghtly more helpful, but indifferent, but managed to help us move that evening to a bigger room, with a view onto a brick wall!! As it was our 25th wedding aniversary, we had been sent by family flowere and chocolates by FedEx. The flowers arrived and were placed in our room, however the chocolates and cheesecake did not make it to the room despite being delivered by FedEx. The staff were generally unhelpful and abrupt. On leaving we asked for our luggage to be brought up to the front, as cab was waiting for us, this took over 20 mins and only when I demanded that someone help did they do so. We were then late for the airport. Hotel Mela - keep it!! dont bother staying here. Breakfast way too expensive. Coffee machine in room useless and the toilet wouldnt flush unless we took lid off and manually lifted the ball cock - no help from staff. For a superior room very unsuperior service. Our money was superior enough for them though!!! very disgrunted UK traveller to NY
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- Also Known As:
- Mela Hotel New York City
- Hotel Mela New York