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“Strange experience!”

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New York Hilton Midtown
Ranked #325 of 467 Hotels in New York City
GreenLeadersBronze level
The Kingdom of Fife
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Strange experience!”
3 of 5 bubbles Reviewed April 8, 2006

We've just returned from a 5 night stay in the Hilton - location is excellent, and room was very good - clean and comfortable. So much for the good points, now... Reception staff need a rocket up their backside - they only work with one speed and one attitude - i.e. they are doing you a massive favour by deigning to speak to you. We were B&B, and to benefit from this, you have to get vouchers from reception (why?) and hand these over in the restaurant. Of course, reception didn't offer these up front, so 1st morning was totally confusing. Even stranger, for a buffet breakfast you get presented with a bill despite being B&B - this bill includes a 15% service charge for a self-service breakfast! As waitress was so unhelpful on 1st morning we told her to 'get lost' (or words to that effect) and she actually chased us in to the lift demanding her 15% tip! I know that tipping is the American way, but where I come from you have to earn it... If you can, find a really nice hotel instead! (We stayed in the Sofitel in 2005 and it was truly fabulous in comparison...)

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fife_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,855 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 bubbles Reviewed April 5, 2006

This is a four-star hotel with touches of five-star, and it really tries to be five-star. I was impressed. I stayed there recently on business, in a one bedroom suite on the 43rd floor (there are 44). If I have anything bad to say about the room, it's the bed. They need to get the Hilton equivalent of Westin's "Heavely Bed" or something. The bed is hard and uncomfortable. The down pillows are terrific, though. The carpeting and furniture are nice but not top-notch. Still, maybe four star, but it's not The Beverly Hills Hotel or Peninsula. The staff I have encountered has all been exceptionally friendly. The room service food has been incredible. If you order a fruit plate or salmon & bagels for breakfast be aware there is enough of each for two people. Fresh squeezed orange juice was terrific. All the room service food (I've had one breakfast and one lunch) has been perfectly prepared, delivered in 20 minutes and beautifully presented. There are many elevators in a hotel this large, and each bunch services different floors. Three elevators service floor 43 and so I can only comment on that, but they are quite slow. You do wait a bit for them to arrive. the hotel is very conveniently located, within blocks of
Times Square, Rockefeller Center, 5th Ave, etc. The Museum of Modern Art (MOMA) is across the street. Internet service is $9.95 per 24 hours. No view out of our room to speak of...just another tall office building. Temperature control was good. If only the bed were more comfortable I would recommend this hotel completely.

  • Stayed April 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank AlanLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
113 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
5 of 5 bubbles Reviewed April 5, 2006

I had some reservations about booking this hotel. I thought the photo's they have posted looked a little shabby. But there was nothing to worry about. Having visited New York several times this was the best hotel I've visited. Everything worked here. The impressive lobby, the relaxing piano bar, friendly accomodating staff and excellent rooms. It also hosted the fastest checkin/out in the whole city. Dont forget your in New York so request a high floor room and breath in the view of the Big Apple.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Seanie_pc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 31, 2006

Our family of 4 (including 2 teenage girls) stayed at the Hilton near Rockefeller Plaza for 5 nites in March. We simply loved the place. The room was terrific with a nice view of 6th Ave and Central Park. Room was good size, well renovated (request this), very clean and comfortable. We also had access to the 44th floor lounge that provided free continental breakfast and wireless connection to internet. Maids did nice work keeping room in check.
The service from checkin to checkout was exceptional. I was disappointed that there was a $9/day fee to use the fitness center (Hilton should revist that).
The hotel is in a great location as you can easily walk to the subway, Central Park, Times Sq, Rockefeller Center and much more. I would highly recommend this hotel to anyone visting NYC. After staying at a Hilton in several cities, I am becoming Hilton Addicted due to the great experiences.
As far as shows. "Rent" was great. We disliked "Ring of Fire" (unless your a big Hee-Haw fan). By the way, use the TKTS booth at Times Sq to buy your tickets as the hotel tickets booth prices are very high. Another tip, the food vendors at both corners in front of the Hilton have great food at great prices.

  • Stayed March 2001
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jafpitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed March 29, 2006

Stayed at the Hilton for the St. Patricks weekend.

Hotel itself is large, but fairly standard. We had a 14th floor room which was small but well kept (flat screen TV) and sufficient for our needs. Better than I expected for the price ($200). Only thing which we didn't have which would have been useful was a hair dryer in room. The guest information intimated that there was one but we never found it.

Didn't eat or drink in the hotel as we knew it would be pricey. Location is excellent for "tourist traps" and it's close to subway for anywhere.

Would definitely recommend it at the price I paid, though I believe (reading the posts) that some get it even cheaper. Have had much worse rooms in NY for more cash.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed March 25, 2006

I stayed with my wife and two young children in a one bedroom suite (room 4325) at Hilton New York for four nights from March 11 to 15, 2006. The rate we paid was US$479 per night before taxes.

The room itself was clean and nicely decorated. There were little hints here and there in the room that the hotel has been around a long time, but most of the furnishings were probably only about four years old.

We had a one-bedroom suite which had two double beds and a TV in the bedroom, a very small bathroom off the bedroom, a living room with a couch (with pull-out bed) in the living room, as well as one chair in the living room plus a second chair at a desk, and a kitchenette with a sink and a micro fridge plus a minibar.

The room was not what was advertised on the Hilton web site. The Hilton web site has a picture of a very large living room with a six-seat dining table off to the side. Our living room, while nice, was small and did not include a dining table. It was just not as grand as advertised. This was disappointing given the rate we paid. But, it was still acceptable and mostly clean.

While the living room was smaller than I expected, the bedroom was a good size, maybe slightly larger than average for New York City.

There was no electrical outlet in the bathroom. This meant you had to take the portable hair dryer included in the bathroom out to another room to make it work.

While the suite was mostly clean, there were a number of light stains in the carpet.

As it was a suite, it was automatically on one of the executive floors (43rd floor). The executive lounge, where we checked in, and ate a continental breakfast a couple of times, was on the 44th floor and was large, open and well lit, and had lots of tables and (continental) breakfast food and juices.

The elevators were not a problem and were fairly fast as they had rows of elevators for different groups of floors.

We parked our car using valet parking at the parking garage on 53rd street. If you come east down the one-way 54th street, you will have to bypass the hotel which is on the Avenue of the Americas (Sixth Avenue) and go to Fifth Avenue, turn right onto Fifth Avenue and then immediately right again onto 53rd street, which is a one-way street headed west, then you will pass Avenue of the Americas while still on 53rd Street, then before you get to Seventh Avenue you will turn right into a parking garage that is part of the building that contains the Hilton.

We ate breakfast once in the hotel restaurant "New York Marketplace", which serves breakfast, lunch and dinner. The breakfast was a little expensive, and though acceptable in taste, it was not great.

There is a business office on the second floor of the hotel, but it is not run by the hotel. You can use a computer there with internet access for $15 for 10 minutes.

There is a great grocery store called Ernest Klein & Co. International Supermarket between 54th and 55th streets (one street north of the Hilton), on the opposite side of the Avenue from the Hilton, at 1366 Avenue of the Americas. By "great" I don't mean the prices, I mean the selection. It is good to have a full grocery store nearby and not just a deli with limited selection.

I would recommend the hotel for its location. You can walk to Central Park, to Times Square, and Fifth Avenue shopping.

As for other tips about NYC, my favorite meal was at Virgil's Real BBQ on 44th Street between the Avenue of the Americas and Seventh Avenue.

A fun stop was at the "Ecomony Candy" store on 108 Rivington Street in the East Village, which was piled high with almost every candy you can imagine, and where we walked to after eating a great breakfast at the Clinton St. Baking Company. We then walked from "Economy Candy" to visit the soon to be demolished CBGB rock n' roll club on Bleeker & Bowery.

I would advise you to buy your Empire State Building tickets online before you go (you don't commit to a specific use date when you buy them online) as you can then avoid the ticket purchase line when you get to the building.

A fun place to visit if you have kids is Deb's Family Disco in Manhattan.

The Grey Line bus tour is top-notch and a must see for a visit to Manhattan.

The Burger Joint makes the best burgers I have ever had. It is secretly located in Le Parker Meridien hotel on 57th Street and Avenue of the Americas. I say secret location as it is not advertised and has no obvious signage except for a little neon hamburger that you can see if you peer down a dark hallway, between the check-out desk and a lage curtain in the lobby of Le Parker Meridien hotel. This is within easy walking distance of the Hilton New York.

Photos of my Hilton room (one bedroom suite #4325) are attached.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank ILoveTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed March 24, 2006

In a city where a night in a halfway decent hotel costs about the same as my monthly mortgage payment, the Hilton New York seems to tick most of the boxes if you get a good deal. It's well located on 6th Avenue with all the facilities you'd want or need in a hotel. My ninth-floor room was not large but perfectly pleasant, with a very comfortable bed and a trendy flat-screen television. There are, however, a few negatives. The receptionists at both check-in and check-out were totally charmless people who answered every question with impatience and aggression - clearly some staff training is required here. And the bar was exorbitantly expensive at nearly $40 for four beers - though that did include the unscheduled entertainment of a couple having a slow-burning but spectacular row nearby. However, unlike his colleagues on reception, the bartender was friendly and recommended a bar across the street.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil of England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#70 Green Hotel in New York City
#200 Luxury Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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