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“Good hotel, showing signs of age” 3 of 5 stars
Review of New York Hilton Midtown

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New York Hilton Midtown
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078 (Midtown)   |  
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Ranked #331 of 478 Hotels in New York City
GreenLeadersBronze level
Seattle, Washington
Level Contributor
268 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Good hotel, showing signs of age”
3 of 5 stars Reviewed August 30, 2014

This hotel is very well located in midtown Manhattan and is close to Central Park, Times Square, and many Broadway theaters. While check-in was slightly slow, the staff took time to answer questions and get me oriented. My room with a king size bed was good sized and reasonably decorated. The bathroom was a bit small, but roomy enough for one person to get ready. The room was beginning to show signs of wear with wall paper coming loose in a few spots, a few minor dings on the desk, scratches on the walls and baseboards, and peeling paint on the bathroom ceiling and chips in the tub. The hot water pipes were a bit noisy and squealed at times, enough to wake me up. The room was clean and the staff did a great job in servicing the room. The hotel had a good restaurant and a separate bar. It also had a deli/coffee shop with a wide range of items to grab if you wanted something to go. Overall, this is a good place to stay.

Room Tip: Higher rooms have less street noise, but longer waits for elevators.
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GoAlong2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Severna Park, United States
1 review
5 of 5 stars Reviewed August 30, 2014

Busy hotel, friendly and helpful staff. Can't beat the location. Bar is not really all that "hip" but the bartenders are great and the drinks are expertly crafted. It is a shame they moved the Executive Lounge from one of the highest floors to a crammed space on the lobby floor, but the quality of the food is good.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leticia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
1 review
3 of 5 stars Reviewed August 30, 2014

Staff was friendly and efficient at check-in. Unfortunately the carpet in the room was sticky. Bed was not particularly comfortable with paper thin blanket (with no extra balnket in room). Stayed in Sheraton earlier in the week and bed was much, much better.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
220 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed August 29, 2014

Our third stay at this hotel, part of a pre-cruise package. On arrival asked about any letters or messages left for us from the cruise company and told that there were none. This turned out to be an oversight on the hotel reception's part but it wasn't until we met with the cruise company rep three days later that we found this out. At this point the hotel found and gave us the letter. We continue to stay at this hotel because its location is so good for us. Eat elsewhere as very overpriced though their in-house Herb n Kitchen is a useful facility as open early and late and you can take the snacks to your room. Room clean and comfortable but furniture and fittings worn and broken in places. Needs a facelift! No ice in machine on a couple of occasions. Some members of staff seem not to be enjoying their work and can appear listless and uninterested.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
Thank has2bperfect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 27, 2014

Lets face it , in NYC of all places there is an amazing choice of hotels
What many people won't know is that the Hilton New york , Midtown , is the largest hotel in the city , with around 2000 bedrooms . Its huge
So why do i say look no further and why will i never stay anywhere else in NYC
Its easy
It is because the staff of this hotel, DESPITE its size, go that extra bit further to make you feel welcome
The newly refurbished Executive room bedrooms are superb with private fridges in the room for you to store your own drink ( not as a way of the hotel selling you their overpriced stuff like many others do ) , and a huge flat screen TV
The Exec lounge on the ground floor is amazing and one of the best of any Hilton i have stayed in
The location of the hotel is unbeatable
SO SO CLOSE to the main shops on 5th avenue etc , a stone's throw from Central Park , and minutes from Times Square!
There are more brilliant restaurants close to the Hilton than you could possibly eat in and many are kid friendly also
Columbus Circle is also minutes away and Soho , Meat packing district etc , is a short taxi cab away

I love Hilton hotels, I will be honest . They always make me feel like i am at home but this hotel in the center of NYC is really something else

Special thanks go to
Hannelore Uhl, Amy Moreno and the General Manager, Laurens Zieren , for making my stay so amazing

I had three rooms in the end here and stayed 17 nights

Do yourself a favour , stay at this Hotel
Its got it all

Simon Taylor
Manchester, England

Room Tip: Take an Executive room
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 27, 2014

My wife and I spent a recent two day stay at this hotel to celebrate our anniversary (Aug. 23-25). The location was great for what we wanted to do - go to Central Park, Time Square and two broadway plays. We had a great time, and especially found the staff at the hotel making the stay most enjoyable. I wish to compliment the Hotel management, a lounge server, and security officer Daniel, who all assisted us in several ways during our stay. We have already made reservations for a future stay in December. A great stay indeed!

Room Tip: We stayed at the executive level and purchased access to conceierge room on level floor. My wife an...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank whanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 26, 2014

Location great but it is a very busy hotel and having stayed in the Hilton Times Square, 3 weeks earlier, was disappointed with this one.. Felt Midtown one was not as nice.. No mini bar, beds were teeny and we are 2 big adults with 2 big teenagers and we really struggled in these beds.. Arrived very late at night and concierge directed us to the local 24 hour deli.. very helpful..

Room Tip: Choose rooms wisely, again bed config can be an issue if you are travelling with children
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank debhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie C, Director of Sales at New York Hilton Midtown, responded to this review, September 3, 2014
Dear Debhh,

Thank you for your feedback and continued loyalty to the Hilton Hotels and Resorts. We are sorry to hear your accommodations were not up to your expectations or typical Hilton standards. Here at the New York Hilton Midtown, we are proud to offer a variety rooms and suites, each with the option for King, Queen, or Double beds. We are sorry to hear your beds did not suit your needs, and we would be more than happy to work with you in the future to find more suitable accommodations. Lastly, we are pleased to hear you found our concierge helpful and courteous, and hope we will have the chance to serve you again in the future.

Sincerely,

Kellie Cahill
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#67 Green Hotel in New York City
#200 Luxury Hotel in New York City
#244 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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