This was the most horrid experience I have ever had at a hotel and affected the entire vacation. I have just returned from a 5 night stay and could not have been happier leaving. At check-in we were waiting in line exhausted when somebody came up and practically pushed us shouting loudly about a self check-in. We barely had time to turn around before he was pushing us back to the desk where the staff was saying "alright alright ill do it". Not a good start.
The first morning we went downstairs to the concierge to ask about how to get to the Staten Island ferry. It was about 7am and a couple of people floating around the lobby. There was an African-American woman at the conceirge desk who looked annoyed that we had approached the desk. I said "Goodmorning" in a very friendly fashion and she glanced up and said "yes". I was shocked by her attitude towards us and as I began asking for directions she shoved me a piece of paper with unclear instructions on how to get to the ferry. I asked for clarification and she only confused me more. It was our first time in NYC and I was a little nervous about the subway. Before I could say thank you she had turned away from us. I wanted to cry at this point.
Throughout our stay I tried to avoid any of the staff in fear of their attitude upsetting me. I wanted to ask so many questions but I felt very intimidated by them. Its as if they don't understand that for some people it is their first time in the city, and they work in a hotel! (go figure) I am currently writing a formal complaint and I want to try and forget that awful time now that it is over. The hotel room itself was ok. There was wear and tear on the ceiling and walls and the location wasn't close enough to times square or the shopping district. BOOOOOOO to the Hilton hotel. Never again.
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
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- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton