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“Pleasantly Surprised!”

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New York Hilton Midtown
Ranked #325 of 467 Hotels in New York City
GreenLeadersBronze level
Montreal, Canada
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Pleasantly Surprised!”
Reviewed August 1, 2014 via mobile

This is a monster of a hotel in a convenient midtown location. However, the service was great, the room was spacious, and the amenities excellent. I was at a conference there and also felt that the large volumes of people we we handled smoothly. Would definitely stay there again!

Stayed March 2014
Helpful?
2 Thank RobertService
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,961 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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edison
Level Contributor
106 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 1, 2014

I have delivered at least 5 speeches over the years at this location, but this was the first time I stayed there. The conference staff is top notch; no glitches - this is NOT easy. Reasonable conference food and attentive conference service.

The guest experience is not as positive, and I was staying on a Hilton Rewards qualified floor. The housekeeping staff is very proficient, but the front desk lines are LONG - all the time. They need at least one additional associate. The three days I was there, a homeless person was sitting on the outer bench of the hotel drive way and no one at the property thought well enough to shoe them away. The rooms are tired. The wall paper was peeling in my bathroom. To flush the toilet I had to bend down that reach under the sink (I am not tall). The is no water pressure at business AM "rush hour." There was no coffee maker in the room and room service was in line with the $22 martini price at the hotel bar (ps.. you get charged for service whether it is good or not). On the positive side, the wifi and TV worked well, the bed was comfortable, the light switches made sense and the room was quiet.

There are many other more swanky and attentive places to stay for the price if you're not glued to a business arrangement.

Room Tip: Face a side street and not 6th avenue. Higher is better.
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Green Features: They offer such practices, but I could not care less.
  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank richard l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2014

This was an excellent base for our first trip to New York. It was located on the corner of 6th Ave and 53rd West and was within 10 min walk of Times Square. It was also within walking distance of Central Park, where you could pick up the hop on and off buses.
The hotel was clean and the room was serviced every day. I would have liked tea and coffee in the room but that was not an option. There was a cafe where food was available most of the day and it was reasonably priced.
Wifi was free in hotel lobby.

Room Tip: We were on 34th floor, and you could still hear the traffic below in terms of car horns and sirens...
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  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Anita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2014

If you don't care about customer service, and conference quality, the Midtown Hilton may be a good choice. The location is wonderful and is so close to main attractions in NY. However, if you care more about customer service and quality, you may want to look else where. The conference areas seem shabby and need major improvements. I wouldn't recommend this hotel for conference goers until they have an upgrade. Also, please bring your own refreshments back to your room. There are no coffee machines or vending machines. Plan on walking in the middle of the night to grab a bottle of water.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Tanya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, August 4, 2014
We're glad that we had the opportunity to serve you and that you enjoyed our location. We appreciate your candid feedback about our hotel accommodations and decor. We're always looking for guest input to help us reevaluate our offerings and enhance our guest experience and will keep your input in mind. We hope you'll consider giving us another chance to serve you and we welcome any additional suggestions.

Kind regards,
NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Toronto
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 31, 2014

Location - Excellent! So close to central park, times square, everything you need within walking distance
Rooms - Clean, average size for NYC standards, quiet - you don't hear neighbours or ppl in hallway
Atmosphere - Busy but not overly loud
Service - EXCELLENT! We were travelling with our baby, every day we were asked by someone how she was that day. Cleaning ladies were spectacular!

  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisacanadaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 31, 2014

We have stayed at this hotel in Oct 2011, July 2012 and Oct 2013, Each time at this Hotel we had a good experience with not a single problem. In July 2014, We decided to come back a 4th time before going to Miami Beach and then onto a cruise on Oasis of the Seas from FLL. As usual, Check in was a breeze and the hotel looked very clean. Our room on 9th floor, 949 was very nice and we had no complaints there, However we had an issue with a the Bartenders a few times.
First, On our second day we went to the relatively quiet bar/lounge to get some free internet. 45 mins later, we were told by a bar server "Unless you are having drinks you are not allowed in here"
The bar was not busy, and I deemed that unprofessional to paying customers.
We went to the Front Desk to complain and the woman said "Sir that is policy, But I will get the Food and Beverage Manager to explain it to you"
Well that just doesn't cut it for us as we have stayed here 3 times prior to the most recent stay and they haven't bothered us before. We are just getting internet and the bar wasn't busy. There was a big group of lawyers at the hotel the same time as us and the service seemed to only be focused on them and not the tourists.
As I said, It is a very nice hotel with great rooms and it is in good condition, I hope to stay here again but it will be crossed off all future considerations if that issue in the Bar/Lobby occurs again.

  • Stayed July 2014, traveled with family
    • Location
    • Service
Helpful?
2 Thank josephdaisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 31, 2014

My 9 year daughter had a National Dance Competition in New York for 9 days!! Although, the competition was hosted at a neighboring hotel, we chose to stay at this property because of good reviews and recommendations from other dance moms! We had a fabulous time! The hotel was wonderful! We were able to upgrade to club level and the newly renovated rooms. The rooms were large enough to comfortably accommodate 3 people for the entire time. The club level lounge was neat! We were able to have a luxurious continental breakfast each morning, bottle water and sodas throughout the day, and light meals in the evening! The hotel is in a great location! We could walk to Times Square, Broadway, Radio City Music Hall, Central Park, and Rockerfeller Center! Although not a full restaurant, the market place inside the hotel provided more than enough options for dinner each night!

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lee129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#69 Green Hotel in New York City
#200 Luxury Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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