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“Excellent Service”

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New York Hilton Midtown
Ranked #325 of 467 Hotels in New York City
GreenLeadersBronze level
Columbus, Ohio
2 reviews
“Excellent Service”
Reviewed December 1, 2013

We made a last minute reservation when our original travel plans fell through. The staff were extremely kind and helpful! Hotel was great, nice location. Our only negative was that it was a little loud, but thanksgiving in midtown NYC, a little noise is expected.

  • Stayed November 2013
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    • Service
Helpful?
Thank Thetfoam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prague, Czech Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 1, 2013

OK if you need a central location and just need the hotel as a place to sleep. Impossibly small lettering on the phone directory, and no were to sit in the central lobby, unless you make a paid consumption

  • Stayed November 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MikeC48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
90 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 30, 2013

We just returned from a three night stay for Thanksgiving. The hotel is in pretty good shape, but it was huge and thus everything was crowded all the time. The facilities were nice and housekeeping was pleasant/helpful with requests. We paid for the hotel's option of private Macy's parade viewing and I would highly recommend this to other families. The breakfast was tasty and available until 11, so we were able to pop back into the restaurant to warm up, grab a bite and get a warm drink before heading back out into the cold to enjoy the parade - money well spent.

The location was convenient to so many things - walking distance for much of what we toured and enjoyed on our short stay. The hotel wasn't top of the line, but I wasn't expecting it to be. And so I would have no problem returning here for trips to NYC in the future.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarrieGF67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FULSHEAR
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 30, 2013 via mobile

We stayed here with the family for the Macy's Thanksgiving Day parade and weekend. The room is clean and comfortable. It is a typical Hilton. The staff is friendly.
It is a bit loud during the day, but was quiet at night. There is also a long wait for the elevators at certain times.
The bathroom is a bit small, but it is NYC. The water pressure in the shower was good.
The only meal we ate here was thanksgiving dinner, that could have been better. The food in the cafe was good.
Close walking distance to many attractions.

Stayed November 2013
Helpful?
Thank familyfun712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 30, 2013

We are diamond VIP Hilton.

We have been coming to this hotel for over 10 years. It is still the best for location to all our needs (business related and dinner spots)

The price hasn't come down but everything else has come down.

Granted this was Thanks giving weekend. On this occasion we booked through Expedia as the prices was 50% less than booking through Hilton.com as we normally do. We were upgraded to a deluxe room. It was the same class of room we had booked through Expedia and the only thing deluxe about it was a sofa....but wait....that's not deluxe because it's a family room and at 6 am every morning it's screaming kids and shouting parents...great when your on a conference call in my room and I sound like I'm in a play ground. I type this a 9am on saturday morning and I can hear the maid service in the next room emptying a trash can, no, wait she has now just dusting the TV...should I really be hearing so much ?

No coffee machine in the room anymore. We are from the UK and work from 5am local time. No tea/coffee or room service available until 6.30. Mini bar locked until you request it to be opened. WTH?

The exec room is now back on the ground floor and the lovely Italian restaurant has gone. Scrum. It's time that Hilton got serious on cracking down on the number of people that can gain access on one card. This morning a group of 11 on one guys card. I grabbed a coffee and bagel and ran!

No restaurant at all in the hotel now. Herb and kitchen is a glorified Pret and Manger. Grab and go to the nearest seating and in some cases thats the lobby bar. So us having a meeting there over a glass of wine or pot of coffee with our clients and lawyers will have to stop. I can't entertain in an area littered with burger wrappings and pizza boxes from herb and garden!!

In short there is no sit down waitress service of ANY food in the hotel. Need dinner find Remi up by the hotel car park or Bistro Milano. (turn right by the red LOVE land back by bankof America) breakfast.. Need bacon and eggs and a sit down meeting? Another hotel????.

As a first class air flier with diamond ViP status am I really ready to start traveling with a travel kettle again to continue to enjoy my 'normal' working pattern and continue to stay in this hotel?.. Seriously need to think about that....unless the plan is to get the serious exec travellers to go to the Wardolf????

Green Features: I think you have failed on your enviro policies unless you are recycling all the plastic and cardboard cups you are giving out en mass from Herb and kitchen
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank BABunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 30, 2013

I am staying the the Hilton Midtown right now…just after Thanksgiving. This is a crazy time of year especially for this area. There are a few things that I don't like though…let's start with those. This hotel is too big. I like to feel welcome at a hotel…but not here. It's like one of the big casino hotels on the strip….they are just processing the stock through the gates. There is no care or concern, no welcome and courtesy. It's just too big.

Due the size, I am sure it is hard to keep things current, but it just feels tired…and worn out. The carpet the colors, the furnishings…the uniforms…it just make me want to yawn. Everything about the hotel is expensive…and they try to squeeze every single penny out of you that they can…INCLUDING charging you $3.50 a bag to store your luggage until your room is ready…REALLY!?

There is a restaurant/cafe type place on site which serves Illy coffee…and while that's great…(at least it's not Starbucks)…the prices are out of control. A donut is $3.25. Really!?

The double beds…are very small doubles…and are not at all comfortable. The rooms are abut the size you would expect, but the decor, like the rest of the hotel is worn and dated. The bathroom was clean (including the corners), but it too could use a new bathtub and a general remodel.

The location in Midtown is great…a short walk from Rockefeller Center, Times Square, Central Park, and the Theatre district. So…much of what people come to do in New York is easily accessible. Speaking of accessible, I found the hotel VERY easy to get to…from the North…just a quick ride down the Henry Hudson…and a half mile East. That was GREAT. There is a National Car Rental place…just a few blocks away…so I was able to drop off my car…which was an added bonus!

All in all…it's OK, but I would prefer to stay in a smaller hotel, with more personality, amenities, and updated comfort.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OnTheFly_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
7 reviews
7 hotel reviews
Reviewed November 28, 2013

Stayed here for 4 days during a conference and was very comfortable. The room was very clean and the bed comfortable. I didn't have a great view of anything, but the location was great for exploring the city. Everyone that worked there was friendly and helped with recommendations on places to eat and see.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbsharp85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#69 Green Hotel in New York City
#201 Luxury Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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