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“Expected more of the Midtown NY Hilton” 3 of 5 bubbles
Review of New York Hilton Midtown

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New York Hilton Midtown
Ranked #323 of 467 Hotels in New York City
GreenLeadersBronze level
Cherry Hill, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Expected more of the Midtown NY Hilton”
3 of 5 bubbles Reviewed November 22, 2013

I've stayed here many times over the years, and was surprised to find several consumer unfriendly changes since my last visit in May 2013. No in-room coffee maker? Really? I also wasn't too pleased to find that traditional room service had been eliminated. At least let me know that when I book the reservation, so I'm not anticipating a night in with a movie and healthy meal. I also had to make two calls each on too separate housekeeping issues, one of which -- foam pillows -- took 12 hours response time. On the plus side, any staff members I encountered were extremely nice, and a lost item was found and returned to me with lightning speed.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Eve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 25, 2013
Thank you for your review of the hotel. I am sorry for your challenges with the changes in services. We are sharing our guests feedback with the management team to address whenever possible. The hotel truly values the customers opinions and takes them seriously. It is nice to hear that the staff was pleasant and helpful during your stay.

NYCNH_DS@hilton.com
New York Hilton
Director of Marketing
Kellie Cahill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,729 reviews from our community

Traveler rating
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See reviews for
2,878
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2,587
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Bedford, New York
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed November 21, 2013

Two friends and I shared a room here 10/18-10/20 for the Avon Walk for Breast Cancer. We were expecting better quality and cleanliness - but walked in to see a grimy, dingy, tiny room. The beds were worn and had visible depressions in the centers. It was so bad that my friend and I kept rolling into each other as we slept. This was a deal-breaker given we had walked 26.2 miles the first day and needed a good restful sleep for the second day's 13.1 mile walk.

The bathroom was tiny - barely large enough to dry off - and there was no counter space to speak of. The room was $449 per night which is standard for a very nice NYC hotel. This room felt like I stepped back in time and was in a crappy run down small NYC apt. The only thing this hotel has going for it is location, but it's NYC and there are plenty of other places to stay. Marriott Marquis was immaculate and close by - try that instead.

Staff was snotty and not at all interested in our comfort. We were so tired from the walk we didn't have the energy to argue. The restaurant onsite is tiny, and it took an hour to get a couple of burgers and flatbread pizza. Called the 800# and got better service and a refund for one night.

Room Tip: demand a renovated room - I have to assume ours was not redone.
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  • Stayed October 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Happyfamily06_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 25, 2013
Thank you for your review of the hotel. Congratulations on the completion of the Avon Walk for Breast Cancer. We have sent you a private message to get some additional details on the stay. The hotel truly values the customers opinions and takes them seriously. It is nice to hear that the staff was pleasant and helpful during your stay.

NYCNH_DS@hilton.com
New York Hilton
Director of Marketing
Kellie Cahill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

New York City, New York
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 20, 2013

Stayed for a weekend. Gold-status had not been recognized at check-in, no room-upgrade provided or lounge access granted. No water in the room. Room was average to small, on a low floor. Mediocre breakfast, usual fare for a US hotel, but quite basic by international standards.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CKL0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 25, 2013
Thank you for your review of the hotel. We will reach out to you privately and address the dates of your stay to determine what room you were in. The hotel values the feedback of its guests and hopes to continue to earn their business.


NYCNH_DS@hilton.com
New York Hilton
Director of Marketing
Kellie Cahill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
4 of 5 bubbles Reviewed November 20, 2013

The lobby is beautiful. Once you get to the other floors they aren't as nice, but the rooms are your standard Hilton room which is average and fine. The size is standard so if you've stayed at a Hilton before, its just like the rest. You know what you're getting. Out flat screen didn't work right but who's in New York to watch TV? Id stay there again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jessica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 25, 2013
Thank you for reviewing your stay with the hotel. The team shares guest feedback with the staff to focus on improvement. It is nice to see that the location worked for your visit. We will reach out to you to find out what room you were in to share the feedback on the television.

Thank you for your most recent stay.

NYCNH_DS@hilton.com
New York Hilton Midtown
Director of Marketing
Kellie Cahill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed November 19, 2013

This hotel is located in the heart of mid-town Manhattan. Shopping, eating and the theatre district are all close by. Easy access to the subways and walking distance to Central Park. The rooms are comfortable and quiet. It is always my hotel of choice.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 20, 2013
Thank you for your review on your most recent stay we are happy to hear that the location worked for your stay. Thank you for selecting us for your visit.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed November 19, 2013

The hotel is getting old and in rough shape. I stay in hotels all over NY. The condition of the furniture in the room sinful. The "fast food buffetria" disgusting. You took the spa out, which was one of the only reason I stayed there in the past, after a hard day at work, it was relaxing. Now even the gym is total lacking. The check in took almost a hour to do since only 2 people where working at 330 in the afternoon. For the price, this was truly awful. You have no right to have the star ratings from Hilton that you post on your site. Certainly would not recommend it, or stay there again. Your hotel is on the same level as the Milford, but at least they charge the proper price for what they offer. Disappointed Big Time.

  • Stayed November 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Morganspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 20, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we regret you were disappointed in our evolving amenities. We will use your comments as we continue to evolve our guests' experience, and hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Had 2 nights stay buring a buisness trip - for me with a perfet locations for all my meetings.
Quick good check in
Stayed in an executive room - big advantage is lounge and "high floor" that is very quiet abd not disturbed by trafic noice.
Nice and clean room. However I managed to get a stiff neck during the first night - may be my body did not like their pillows ?
Quick checkout.

Room Tip: i will pay for executive room due to -seperate check in, very quiet and lounge with breakfast includ...
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phg_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, November 20, 2013
Thank you for your review on your most recent stay we are happy to hear that the location worked for your visit. Sorry to hear that you left with some neck pain. You can always request foam pillows to support your neck. Thank you again.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#70 Green Hotel in New York City
#198 Luxury Hotel in New York City
#243 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
Reservation Options:
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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