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New York Hilton Midtown
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Reviews (10,948)
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2,735
4,142
2,377
1,090
604
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All reviewsthe executive loungecentral parkgreat locationnew yorktimes squarerockefeller centerlarge hotelradio city music hallbusy hotelfew blocksfifth avenuehousekeeping staffhigh floorcorner roomstreet noisebagelsmidtown
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5,567 - 5,572 of 10,948 reviews
Reviewed November 20, 2013

Stayed for a weekend. Gold-status had not been recognized at check-in, no room-upgrade provided or lounge access granted. No water in the room. Room was average to small, on a low floor. Mediocre breakfast, usual fare for a US hotel, but quite basic by international standards.

  • Stayed: November 2013, traveled with family
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Thank CKL0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded November 25, 2013

Thank you for your review of the hotel. We will reach out to you privately and address the dates of your stay to determine what room you were in. The hotel values the feedback of its guests and hopes to continue to earn their business.


NYCNH_DS@hilton.com
New York Hilton
Director of Marketing
Kellie Cahill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

The lobby is beautiful. Once you get to the other floors they aren't as nice, but the rooms are your standard Hilton room which is average and fine. The size is standard so if you've stayed at a Hilton before, its just like the rest. You know what you're getting. Out flat screen didn't work right but who's in New York to watch TV? Id stay there again.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jessica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded November 25, 2013

Thank you for reviewing your stay with the hotel. The team shares guest feedback with the staff to focus on improvement. It is nice to see that the location worked for your visit. We will reach out to you to find out what room you were in to share the feedback on the television.

Thank you for your most recent stay.

NYCNH_DS@hilton.com
New York Hilton Midtown
Director of Marketing
Kellie Cahill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Bellevue, WA
2
Reviewed November 19, 2013

This hotel is located in the heart of mid-town Manhattan. Shopping, eating and the theatre district are all close by. Easy access to the subways and walking distance to Central Park. The rooms are comfortable and quiet. It is always my hotel of choice.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded November 20, 2013

Thank you for your review on your most recent stay we are happy to hear that the location worked for your stay. Thank you for selecting us for your visit.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

The hotel is getting old and in rough shape. I stay in hotels all over NY. The condition of the furniture in the room sinful. The "fast food buffetria" disgusting. You took the spa out, which was one of the only reason I stayed there in the past, after a hard day at work, it was relaxing. Now even the gym is total lacking. The check in took almost a hour to do since only 2 people where working at 330 in the afternoon. For the price, this was truly awful. You have no right to have the star ratings from Hilton that you post on your site. Certainly would not recommend it, or stay there again. Your hotel is on the same level as the Milford, but at least they charge the proper price for what they offer. Disappointed Big Time.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Morganspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded November 20, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we regret you were disappointed in our evolving amenities. We will use your comments as we continue to evolve our guests' experience, and hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

Had 2 nights stay buring a buisness trip - for me with a perfet locations for all my meetings.
Quick good check in
Stayed in an executive room - big advantage is lounge and "high floor" that is very quiet abd not disturbed by trafic noice.
Nice and clean room. However I managed to get a stiff neck during the first night - may be my body did not like their pillows ?
Quick checkout.

Room Tip: i will pay for executive room due to -seperate check in, very quiet and lounge with breakfast included
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 995perhenrikg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded November 20, 2013

Thank you for your review on your most recent stay we are happy to hear that the location worked for your visit. Sorry to hear that you left with some neck pain. You can always request foam pillows to support your neck. Thank you again.

Thank you,
Kellie A Cahill, CMP
New York Hilton Midtown
Director of Marketing
NYCNH_DS@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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