I'm going to start with a positive. My friend and I were getting on the limoliner home and realized that she'd left her jacket in our hotel room closet. We ran back inside but it was too late to not miss our bus since we'd already handed back our keys. We were boarding when the security guard came running on the bus with the jacket! He was working the afternoon of June 9th! Thank you so much!
As for the hotel, it is a perfectly fine Hilton, great location. But, it needs to be updated, and is being updated, so now may not be the best time to stay. Our floor was being closed for renovations the afternoon we left. As a GOLD HHonors member (until recently) Diamond, I was obviously ok with no upgrade (it was busy!) but to be put on a floor that was closing early for renovation and not to be told was a little disappointing. And the room needs updates.
The other issue is that the executive lounge is overly crowded, almost to the point of being unpleasant. The food and selections are great, but we had to wait in line for over 20 minutes on Sunday before being seated. We gave up and grabbed stuff to go to eat outside. It's really not a perk to be that crowded and the space clearly needs to be tripled.
Only other issue - which was not necessarily the hotel's fault - was we got scammed by a pedi-cab driver. We didn't negotiate the rate first, which was our bad! But the hotel claims that their entryway and awning are a public street and not under their control and so they don't say anything about taxi's, etc. When we spoke to the Manager about this, she was understanding, but not willing to acknowledge they should take this issue more seriously.
Otherwise, location is good, and it has all the amenities. Just don't stay here if you are looking for any kind of respite or quiet. It's very much a large, NYC hotel.
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
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- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton