We had the great pleasure of staying in the Ivy Suite during our recent visit to New York. What a fantastic room! Without a doubt, Jeff and Vinessa provided the most outstanding customer service we have ever experienced (and we've traveled all over the world!). The room was spotlessly clean, the refrigerator was very well stocked with many breakfast items, and the location can't be beat! I would recommend the Ivy Terrace over any other place to stay in New York. Don't look any further -- book it now -- you will not be disappointed.
Unfortunately, my fiance got very ill while we were there. I messed up on the date we were supposed to leave but Jeff came to our rescue (literally). I can't tell you how much he helped us. It was amazing how he took care of us. Vinessa also showed great concern and immediately emailed me medical information.
I can't thank them enough. What great people!More