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“Location good, room ok, service disappointing” 3 of 5 stars
Review of Blue Moon Hotel

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Blue Moon Hotel
Ranked #377 of 479 Hotels in New York City
Cologne, Germany
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Location good, room ok, service disappointing”
3 of 5 stars Reviewed September 15, 2013

The neighborhood of this hotel is really great, day and night, and the rooms (comfort category) are really large and equipped with a fridge. The free wireless internet and the A/C worked well.
However, the window glasses are really thin, so it’s quite noisy at any given time.

Friendliness of staff varies a lot. You have to ask for everything, from housekeeping service to clean cutlery during breakfast (apparently, there are not enough knives for more than 8 guests at one time). The advertised pass for the gym across the street (which indeed would be very convenient – in theory) is never available: One day they claimed that they did not receive the gym passes for that day yet (at 5:30 pm), the other day they just called the gym and mentioned my name (that was the only time that I actually went there), the next day front desk staff browsed through the entire paperwork in the desk without finding any passes. Then they tell you there is only one gym pass available per room during the entire stay.

There was no welcome glass of wine as mentioned in the reservation, and watching DVDs was definitely not possible because the DVD player was not properly connected to the TV (But I ended up being tired of asking every single time something went wrong or was missing, I actually got the feeling that I was annoying the staff). I also couldn’t find the advertised iPod docking station.

If you can get a good rate and like an old-fashioned spacious accommodation in a nice location very close to several Lower East Side subway stations, then this hotel can be a decent option, but don’t expect too much dedication to customer service from them.

Room Tip: Many different categories and lots of confusion. When I made the reservation, a room on an upper flo...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank GAH-83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Manchester
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed September 14, 2013

I spent 3 nights at the Blue Moon Hotel and will definetly return. If you like a more personal experience this intimate boutique hotel is for you. The tenement building has obviously been lovingly restored and provides a realaxing little oasis in the city. I stayed in the Ella Fitzgerald room , towels changed daily , coffee making facilities and complimentary breakfast of bagels provided in the lobby. A great start to a busy day eating breakfast against the backdrop of jazz music I felt I had stepped back in time. located close to Little Italy, Chinatown and Soho and with funky local bars this is defintely the place to stay in NY. Loved it :)

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jaxmcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 13, 2013

We stayed in this hotel in September 2013 for two nights in a double room on the fourth floor with breakfast included. The room was comfortable enough without being too large. Good en suite facility. Breakfast was awful, luke warm coffee and only bagels on offer. No toast. Self Service in Reception Lobby, when there is a side room down the hall they could use. Good location in Lower East Side, we loved the area. We paid $638 dollars after taxes, around £450 pounds, which is a rip off for the facilities and room on offer. Would not stay again and would not recommend this hotel to anyone. On our second night the next door room had a fight and were slamming doors etc. Reported to reception who did little to prevent it.

Room Tip: Stop somewhere else
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank tintinmitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 7, 2013

We've stayed at the Blue Moon several times. This boutique hotel was converted from an old tenement and has the historic charm to prove it. Beautiful wood and stone carvings, antique furniture, and many rooms with terraces make it a one of a kind hotel. We love the location, across the street from the tenement museum. It's close to Chinatown, Little Italy, and Soho. We also easily walk to Greenwich Village from here. The TVs are tiny - don't try to watch sports here. The internet is ok - not super speedy, but functional. This place is for people who want something different - it's a far cry from a chain hotel.

Room Tip: The rooms on the east side with the terraces face the Williamsburg Bridge. It's a gorgeous view...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Heather Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 18, 2013

This hotel is located in the Lower East Side, nestled on Orchard Street surrounded by the city's bustle it's not your usual area to choose as a New York City visitor, however if you want to get a real NYC experience, the hotel itself provides a nice quiet atmosphere, with a relaxed European feel that allows you to go out and really explore New York City culture. You can explore the Lower East side with its great little restaurants, the street vendors on Orchard Street, a fantastic nightlife area, the East Village, some classic landmarks and just experience the city. If you want to head to Macy's or any of the other regular shopping spots or sight seeing areas, the metro is a block or two away and makes everything super easy to access. If you're an adventurer and a confident traveller this place is perfect. The staff are also amazing! If you want to put yourself up in a huge room and watch big screen TV's and have more of a big time American Times Square experience, this isn't the vibe.

Some people may hesitate on the location - even the staff mentioned to me our room might be noisy, I could not believe how quiet it was. I was in a balcony room above the night club, I did not hear a thing, when I'd open the balcony door, you could totally hear the difference, so for his I was really impressed. This place is charming and special - enjoy!

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, NY
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 13, 2013

My daughter and I shared a Mom/Daughter weekend in the City July 26-28th of this year. I looked at the reviews here and chose the Blue Moon Hotel, as we wanted something "Different". It was different, alright.....instead of bland, office style decor we got beautiful, charming rooms with a combo of antique furniture and really comfy bed/couch. Instead of bored, inattentive or rude reception staff we got Louise who we dubbed the "Angel of Hospitality". Talking and joking with Louise was like hanging out with my sisters! She was funny, well-informed, happy to help with anything. Louise made our weekend! I have never had hotel staff who I couldn't wait to chat with when I got in :-) Breakfast in the lobby was coffee, pastries, incredible bagels and all FREE.
This, in NYC during the peak summer season. I have travelled all over the world and stayed in some of the most highly rated hotels such as Taj and Ritz Carlton. You can keep them, just give me the Blue Moon and Louise!
Chris & Shannon

Room Tip: The rooms facing the bridge are good at lower level, the rooms at the higher level are better facing...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ShannonIrishGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl River, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 10, 2013

My husband and I were looking for a place on the Lower East Side to spend one night and we are very glad we happened upon the listing for the Blue Moon. This is not a cookie-cutter chain establishment; it's a European-style boutique hotel with a lot of charm. We got some of the history of the building from one of the employees; the owner spent five years restoring it while he and his family lived in one of the suites. He used items salvaged from the building to decorate, even down to such small details as the entertainment posters and place cards that are now framed and hung on the walls. Our clean, spacious, and homelike room was on the second floor, on the back side of the building, so there was no street noise. The room did not have a view, but it did have its own private patio with tables and chairs. The location is wonderful; it's in the midst of a vibrant neighborhood with many restaurants, bars, markets, and shops, within easy walking distance of Chinatown and Little Italy. The Tenement Museum, across the street, is a great place to learn about the rich history of the neighborhood, which is at the heart of the immigrant experience of the late 19th and early 20th centuries. The subway is very close, making it a good base for visiting other parts of the City. I would recommend the Blue Moon to anyone who is looking for a unique hotel with historic charm, instead of the usual midtown chain-hotel experience.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank debwarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Moon Hotel

Property: Blue Moon Hotel
Address: 100 Orchard St, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Room Service Wheelchair access
Hotel Style:
#8 Best Value Hotel in New York City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blue Moon Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
The Blue Moon Hotel on Orchard Street welcomes guests to the Lower East Side. This new, boutique Manhattan hotel leads the resurgence of the landmark old New York neighborhood. The hotel is located along cobble stone streets once occupied by push cart vendors, pickle packers, butchers, and bakers. Now, New York City's historic past has come to life in the authentic yet modern and comfortable neighborhood hotel. ... more   less 
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Also Known As:
Hotel Blue Moon

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