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“Everything was GREAT!!”

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Hotel Central Fifth Avenue New York
Ranked #359 of 466 Hotels in New York City
Oshawa, Canada
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Everything was GREAT!!”
Reviewed April 6, 2013

Great location!
Good breakfast!
Great customer service...need help with anything, they are great!
Comfortable beds.
Very clean rooms!!
Rooms have everything you need.
We thoroughly enjoyed our stay. We would definitely return to this resort. I can not think of one thing that would have made our stay better.
Hope this is helpful....enjoy your time in New York!!

Room Tip: Higher rooms may offer good views...we didn't have one though. Lower rooms not as much trouble...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angela14rmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Hotel Central Fifth Avenue New York, responded to this review, April 10, 2013
Hello Angela14rmt,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip! We were all delighted to read your kind words, we are so pleased to know that you enjoyed your experience with us! We look forward to having you join us in the near future.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
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English first
1 review
Reviewed April 2, 2013

Experience was horrible. My room
Was a smoking room and they refused to change or refund my money. The staff was purposely deceitful
Throughout the process. My travel agency couldn't even deal with them and just refunded my money and took the dispute up internally. Holiday Inn should be embarrassed by the quality of the service and he shape of the hotel. If you smoke then I am sure it's fine.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnesota26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Central Fifth Avenue New York, responded to this review, April 16, 2013
Dear Minnesota26,

Thank you for posting a review of our property. Please allow us to apologize for the issues you had with your room accommodations and the service you received fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 2, 2013

Located in the heart of Mid-Town, Manhattan, this new Holiday Inn Express is very nice (new - not worn-out), clean and well-priced. While it does not have much of a view from any room, it lies in the heart of New York City, and is a great base to explore Manhattan Island from. It is very close to the Grand Central Station, and easy walking distance to Times Square, so very easy to connect to the Metro, or just walk where ever you wish to go.
While breakfast is included (typical mediocre Holiday inn Express food), we would advise you to check out other places in the neighbourhood that offer excellent breakfasts, for whatever you are craving. New York City has some excellent and inexpensive food, so eat out!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyAbroadCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Hotel Central Fifth Avenue New York, responded to this review, April 10, 2013
Hello FamilyAbroadCanada,

I would like Thank You and your family for joining us during your recent trip to NYC. We have reviewed your feedback and found it be very valuable! We hope you choose to join us again in the very near future.

Thank You!

Chavon Staten
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level 6 Contributor
141 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed March 30, 2013

We stayed here for one night in March for a quick trip. Though we weren't on vacation, this hotel is positioned really well for tourists wanting to visit Times Square, go to a Broadway show, or other tourist attractions. It is a short walk (less than 10 mins) to Grand Central station so it is very convenient for transit to other parts of the city via subway or outside of the city via train. As a result, it is very convenient to the airport, because one can take the express shuttle from LGA to Grand Central and then walk, or take the bus from LGA, or take the subway from JFK. So the location of the hotel was great.

The hotel inside was also nice. The rooms are small but not excessively so. Based on previous reviews, I was anticipating a tiny room but I thought it was quite a decent size actually. Our room was clean. The breakfast was a standard Holiday Inn Express breakfast though there were pancakes too and its great that it is free! The free wifi is also great! I also thought the service was very good.

Long story short, if I wanted to stay in midtown again, I would definitely consider this hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PoorestTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Hotel Central Fifth Avenue New York, responded to this review, April 10, 2013
Hello PoorestTourists,

Thank You for taking the time to tell us about your recent stay with us! We're so glad to hear that we were able to meet all of your needs during your trip to NYC, We hope you choose to join us again in the near future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallion, Alabama
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 27, 2013

If you are looking for a basic room with a very comfortable bed in a great location, then this property will be fine. The hotel staff is great and works hard to make the best of a very difficult property. The rooms are small - typical for most mid-range hotels in New York - but well furnished. I askeed for and promptly received a mini-fridge for the room. The hard working lady that takes care of the breakfast area has an almost impossible task in keeping the area stocked as the prep area is located on the opposite side of the hotel from the service area which is crowded and small. She does her best and always with courtesy as she tries to get everyone fed. Room attendants do an excellent job in cleaning and servicing the rooms. Easy walk to most mid-town locations, almost every subway line is within a few blocks, easy to get a cab right out front, and lots of good places to eat nearby. I will consider this property if I need to be in mid-town on future visits. It meets the basic needs at a far better price than more famous hotels in the area.

Room Tip: rooms are small, not much natural light so be prepared. If you need something, ask the staff - they...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rig2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Director of Sales at Hotel Central Fifth Avenue New York, responded to this review, April 10, 2013
Dear rig2,

Thank you so much for your review of our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2013

Excellent location very nice staff everything you need rooms clean plenty of options for a hot breakfast and many great restaurants nearby. We will definitely choose this hotel if we come back and highly recommend to anyone on a budget when traveling.

Room Tip: Very quiet location 18th floor very quiet good elevators
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bdkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Hotel Central Fifth Avenue New York, responded to this review, March 25, 2013
Hello Bdkz,

Thank You for choosing the Holiday Inn Express Fifth Avenue durning your recent visit to NYC! Your positive reviews are greatly appreciated, your kin words are a great motivation. we hope to have you join us again in the near future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 22, 2013

For this family vacation, the property placed us conveniently near Times Square and the Grand Central Terminal. As with most hotels in the area, the small lobby made morning breakfast quite difficult. In addition, the wait for the elevators was pretty long in the mornings. Otherwise, the hotel was very comfortable and about as good as you could expect in this location and at this price range. The management and staff tried hard to provide good customers service. If my family were to come back, we would stay there again.

Room Tip: Choose a room on the lower floors as the stairs are often the best option to avoid the wait at the e...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Hotel Central Fifth Avenue New York, responded to this review, March 25, 2013
Hello Mr. Brett R,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC! We are so happy to hear that we were able to meet your needs while you with us, We hope you can join us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Central Fifth Avenue New York

Property: Hotel Central Fifth Avenue New York
Address: 15 W 45th St, New York City, NY 10036-4904 (Formerly Holiday Inn Express New York City)
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #359 of 466 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Central Fifth Avenue New York 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel Central Fifth Avenue New York Located in the heart of New York City, Hotel Central Fifth Avenue New York is perfect for one who wants to experience the best of Manhattan and Times Square. You will be spoilt for choices by the wide range of activities surrounding the hotel, from musicals at the Theatre District to exhibitions at the Modern Museum of Art, shops at the Fashion District to strolls in Central Park or Bryant Park. If business is what brings you to the city, you will find major commercial buildings often just a short stroll away from the hotel. The Grand Central Station and subways are also easily accessible, seamlessly connecting you to the rest of the city. Stay productive in our 24-hour business center which offers wireless internet access and a range of business support services. ... more   less 
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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