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1,382
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116
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All reviews central park empire steakhouse great location times square new york columbus circle fridge and microwave bathroom door carnegie hall lincoln center lower floor few blocks around the corner rooms are small city view business center king room
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11 - 16 of 3,438 reviews
Reviewed 4 weeks ago

We stayed here for one night after a two-part Broadway show. The rooms are small but typical for Manhattan, very clean, and everything worked the way it should. The staff was very friendly, accommodating our check-in right at 3pm--this involved a move from the room we selected on the app to one that was ready earlier, but this ended up being quieter and closer to the ground floor. The elevators are very slow, so we typically used the stairs to get to our 4th-floor room. Overall, a great value for a quick overnight stay, very conveniently located to the 1 and C/E trains to get to Penn Station, without being smack in the middle of Times Square.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank James-in-Jersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertmhgi54, Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 4 weeks ago

Thank you for taking the time and reviewing our hotel! We are so happy to hear that you enjoyed our excellent location, and clean rooms! We hope to welcome you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We are arriving on Monday 27th January, please can you advise if we have to pay a deposit as we were advised by Virgin Holidays that we dont. Please advise thank you. Can you advise about the water and coffee in the room will we have to pay for these? As there are 3 adults travelling, is a high floor best?

Date of stay: January 2020
Trip type: Traveled with family
Thank tigger2966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertmhgi54, Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 4 weeks ago

Thank you for your questions. We look forward to welcoming you soon to the hotel! The hotel takes a $50 dollar a day security hold at the time of check-in. This temporary hold gets released back to your card after departing the hotel. We have bottled water in the rooms which our complimentary for Diamond,Gold, and Silver guest. All other guest this would be a $3 a bottle charge. Coffee is provided each day in the room, and in the the lobby complimentary 6:00AM-10:00am daily. Please contact the hotel at 212-253-6000 to provide your confirmation number. We will be more than happy to help you with additional request.

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Reviewed 4 weeks ago

The hotel is located close to most theaters. Walling distance to the Park. Staff was amazing. Location is great. Super clean, even the curtains smelled good and fresh. Decent sized room, very nice bathroom - the sliding bathroom door was a bit odd - but not too big of a deal. Close to 54 Below and other nightlife spots, and great restaurants next door and across the street.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Deanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertmhgi54, Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 4 weeks ago

Thank you so much for taking your time and reviewing our hotel! We are so happy to hear you enjoyed our excellent location, clean rooms, and excellent staff. We hope to welcome you back with us in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This hotel was nice and in a very convenient location.
However, the bed was like sleeping on lumpy concrete. Needless to say that we were very disappointed and felt that this was beneath Hilton's standards, in our experience.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank F2110ZVveronicas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertmhgi54, Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 4 weeks ago

Thank you for your review! I'm very disappointed to hear that we weren't able to exceed your expectations during your stay. We hope that you will give us a second chance to change your perception of the hotel. We will be reviewing your comments with management.Thank you for your candid feedback

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Reviewed 4 weeks ago

The location is amazing. A couple of blocks to Central Park, a couple of blocks to Times Square, but not in the crazy thick of the city. There is a police detachment a block away so there is frequent sirens but that's New York. Also, the honking! We were on the front side of the hotel, so above the street, sixth floor ... if you open the window a crack, you can see that the windows are pretty good at keeping out the bulk of the noise. The room was absolutely fine. Some reviews had complained about the size but for NYC, we thought it was quite generous. Also very clean, fresh and nice beds. People have complained about the elevators and, yes, sometimes you have to wait, but rarely caused us a problem. Really happy with the place!

Room tip: It might be quieter on the back (north) side of the hotel. Not sure.
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank PDBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertmhgi54, Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time and reviewing our hotel! We are so happy to hear you enjoyed our excellent location, and clean rooms! We hope to welcome you back in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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