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“Terribly disappointing”

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Gramercy Park Hotel
Ranked #89 of 467 Hotels in New York City
Certificate of Excellence
New York
Level Contributor
97 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Terribly disappointing”
3 of 5 bubbles Reviewed January 18, 2011

This hotel needs to get it right. They are making several stupid mistakes that could be easily corrected. It is a beautiful property but the service sucks. There is way too much competition in NYC, if you are charging the kind of prices they are and are listed as a 5 star hotel you better get it right. DO NOT get room service. It is terrible and wildly expensive. There is a wonderful little restaurant downstairs, Maialino. Prices are reasonable and the food is excellent. You have to ask for turn down and complimentary water. Water in the mini bar is $7 and I don't get this whole charge for the internet that all the hotels are doing. I think it is just price gauging. Most hotels will remove it if you ask. Honestly with all the choices in NYC, I would not stay here again.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emjaytx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,401 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 4, 2011

We stayed here over Christmas and New Year 2010/2011. This hotel is beautiful. The rooms are lush (if you are able to get a room that is not in-facing that is). The staff were great and nothing was too big or too small. We didnt find any attitude or snottiness from any staff member - it was all great! Don't miss out on the restaurant downstairs - especially for brunch!

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahxxxAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sag Harbor, New York
1 review
5 of 5 bubbles Reviewed December 28, 2010

Overall, the accommodations, the location, the staff, the service and now especially with the addition of Maialino, GPH offers an incredibly effortless, yet sophisticated, almost curated New York experience...near perfection for someone like myself, an ex-New Yorker who returns often and wants the best New York has to offer...and GPH offers a culturally/intellectually nuanced experience presented with a personal depth and the comforts of home.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villagista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed December 22, 2010

This lovely old hotel in an excellent neighborhood for walking, shopping and eating. But sadly it has been cheaply remodeled . Like all Shrager Hotels, dim lighting and dark colors substitutes for quality construction standards and falls way way short on service standards. While the afternoon doorman (the only doorman in sight) was helpful hailing cabs, there seemed to be no one to ever help with bags. All the poor travelers I saw struggling down the dark halls with bags was really sad. Nor were there enough people at the check in desk. The elevators are paneled with plastic wood and the lighting in the elevators is so dim, one can't see the buttons or the little slot to insert one's card key. We ordered a cocktail at 10 pm and it took 40 minutes to arrive and the $19 cocktail ended uo costing $37 because of the room service "delivery charge" on top of a service charge and tax! The carpets in the rooms need to either be replaced or seriously shampooed, and the HVAC was noisy and unpredictable. The good points: a LOVELY lobby with the trendier bars in closed rooms off the lobby. That allowed the main space to remain in this large ceilinged room a sense of funky homeyness and an open fire. The sky garden lounge on the top floor for guests only was a sunny haven during the day for work or reading, and the beds were comfortable with great shampoo and soaps in the bathroom. We stay here because it is close to my husband's office and because we grew up at 1 Lexington Avenue, so it feels like home. But truly, this would be a much improved experience with better staff training and some serious money put into maintenance. The dark color scheme is actually lovely, but the spaces need to be lit properly. While the hotel works for us, for $500 a night, there are cleaner, trendier, better located hotels in this town with crisper service, so I am not sure I would recommend this hotel to friends.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pfpedersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed December 10, 2010

Wonderful hotel - very convenient (for me) location. Cool suite, charming staff. best in NY

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkLondon42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris france
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 1, 2009

Just spent two nights, and sadly, a disappointment.
Positives: nice staff, great lobby and bar, well decorated room.
Negative:
1) so dark its almost a joke. many guests made comments being grateful for the braille on the door. Hallways incredibly underlit.
I could hardly see the numbers inside the elevator.
2) noise a big problem. I complained the first night that the radiator was so noisy, that even with earplugs I couldn't sleep. Nothing was done when I returned the second night. On top of that, room-to-room noise is intolerable, the party down the hall till 340 am meant a second night with no sleep.
3) and finally, a complimentary bottle of northern european mineral water? the seal was broken. Ugh. A refill with who knows what.
This is a big guffaw, without excuse.

A beautiful spot though, and, with good management, more insulation, it could be a place I'd return to. As is, I dont think so.

Helpful?
Thank iliveinparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gramercy Park Hotel

Property: Gramercy Park Hotel
Address: 2 Lexington Avenue, New York City, NY 10010-5487
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in New York City
#27 Romantic Hotel in New York City
#47 Family Hotel in New York City
#70 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Gramercy Park Hotel 5*
Number of rooms: 190
Official Description (provided by the hotel):
The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more   less 
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Also Known As:
Hotel Gramercy Park

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