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“Cool hotel but rooms feel a bit calustrofobic”

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Gramercy Park Hotel
Ranked #91 of 467 Hotels in New York City
Certificate of Excellence
Stockholm, Sweden
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Cool hotel but rooms feel a bit calustrofobic”
Reviewed August 3, 2012

Great design and amazing location in this cool hotel. The Rose Bar is still one of the hardest to get in in NYC. As a guest you can ask them to put you on the guest list. I stayed with a friend and we got upgraded to a suite with a sofa bed in the living room but I still felt the room was a bit small. Very small bathroom. The room was cold at night du to bad insulation of the windows. During our stay the restaurant on the rooftop that serves breakfast was closed for maintenance. Nothing was mentioned about this at the time of booking or at checkin. A much reduced breakfast was now served in the deli/bistro on the ground floor. They did not open until 8 am and for a European with jet-lag this was much to late. My friend has written an email to the GRM about this with a lot of constructive remarks and some questions and has still after two months not received a reply. I would stay here for the location and the Rose Bar but given the cost and the negatives we experienced it will not be my first choice the next time I come to NYC.

  • Stayed April 2012, traveled with friends
    • Value
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Helpful?
1 Thank Richard_L73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, August 7, 2012
Good morning Richard,

Please accept our most sincere apologies for the inconveniences you experienced during your stay.
We are very sorry that you were not able to take full advantage of the Gramercy Terrace due to renvotions. We are sorry that we did not make you aware of it's closure when you booked your reservation. We are pleased to annouce that it has re-opened for breakfast and lunch. The Gramercy Terrace is operated by Danny Meyer's union Square Hospitality Group. Maialino is Danny Meyer's award-winning Roman-style trattoria.

We hope you will change your mind and give us another try. If you do so, please feel free to contact me directly to make a reservation: emao@gramercyparkhotel.com.

Sincerely,

Elizabeth Mao

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,412 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
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English first
Paris, France
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 2, 2012

We have chosen the Gramercy Park Hotel as our place to spend 10 days visiting NY. The general feeling is disapointing... How come ? The hotel is a sort of a fashionable place in NY and you better drop by for a drink or organize a private / Corporate event there than being a guest. A few illustrations based on our observation of 4 to 5 stars hotels in Europe (are US standards below ? We still need to figure that out) :
1. The hotel emphasizes on its terrace. The web site talks about it, the reservation confirmation mentions it, etc. They forget to mention that, due to private events, guests can not access it after 3pm... So much for sun set view or NY lights as you can see them on the hotel's web site !
2. You need to book your table and time slot for breakfast... Why ? Same reason... Events again. Never experienced that...
3. The bar is only accessible before 10pm. After that ? You'd better think of asking the concierge to put your name on the guest list... No room for improvisation there or an after diner drink...
4. The Italian restaurant is run by a different company. You'd better book a few days ahead. The concierge would probably get you another Italian restaurant in NY easier !
5. Let's talk about the concierge... Unable to give the right indications to buy a City Pass...!
6. The reception service is below average : when you check in nobody walks you to the room and explains the basic stuff.
7. Wireless is advertized, only to find out later on it's 16USD per day.
8. Although this is a rather small hotel, boutique style, the welcome and treatment remain very impersonal, distant and highly standardized. Better off in a huge resort.
9. Complaints of all of the above (except topics 7 and 9) were expressed to the staff and Duty Manager (General Manager seems out a lot...) without significant reaction other than "understanding the situation" or "the Hotel is a victim of its success"... Will that evolve ? As I write these lines, we've seen no reaction. To be continued, maybe in another post on this web site as we stay in the GPH until August 5.

  • Stayed August 2012
    • Value
    • Location
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Helpful?
6 Thank emjay75006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
212 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed July 26, 2012

This hotel has really cool rooms and art work. The terrace is great for breakfast too. However, the staff are aloof and the clientele in the bar are obnoxious. I have stayed in hotels all over the world and have never been so annoyed as at this one. I came with with family and spent $1k a night. Don't stay here unless you are pretentious. It is to be avoided. Aweful!!

Room Tip: Book somewhere else.
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
5 Thank mrkencho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, August 6, 2012
Good morning,

Thank you for your feedback. We are sorry to hear that you consider our staff to be aloof, obnoxious and pretentious. Many guests consider us their "home away from home", and tell us that one of the main reasons they return is our staff. We are sorry that you did not experience the exemplary level of services that we usually provide.

We hope you will change your mind and give us another try. If you do so, please feel free to contact me directly to reserve a reservation: emao@gramercyparkhotel.com

We look forward to welcoming you back!

Sincerely,

Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 26, 2012

Recommend this hotel. A little pricey but worth it! Found terrific places to eat, easy walking neighborhood , subway nearby and the added benifit of being Located right where Lexington ends at the private Gramercy Park.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pgigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
4 reviews
3 hotel reviews
Reviewed July 23, 2012

The Gramercy Park Hotel is a very sophisticated, hip, artsy hotel in the Gramercy neighborhood. The public spaces are filled with the art of contemporary masters. The staff is attentive and friendly. A stay at the GPH will certainly enhance your NYC experience.

  • Stayed July 2012, traveled on business
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Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, July 26, 2012
Good afternoon,

Thank you for your kind review. We are so happy to learn that you enjoyed your recent experience at GPH.

We look forward to welcoming you back!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson AZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2012

My husband and I booked a summer getaway at the Grammercy Park Hotel. We loved everything about it...pulling up to the pretty front, the lobby, our room, the bar and definitely the location. We were all over the city and were so happy to come back to the quiet block in the beautiful Grammercy Park neighborhood. And everyone who worked at the hotel was welcoming and helpful. We can't wait to come back.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hhrtucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, July 26, 2012
Good afternoon,

Thank you for your incredibly positive review. We are so pleased to hear you enjoyed your stay at Gramercy Park.

We look forward to welcoming you back!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rumson, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 18, 2012

We loved this hotel -- sophisticated but not pretentious. Stayed for a quick overnight to celebrate a birthday. We were upgraded to a spacious room with a great view of the Park. We had drinks in the bar and breakfast the next morning on the pretty Rooftop Terrace. Very cool! The hotel staff was extremely helpful and even brought us cupcakes to celebrate our birthday. Amazing art work throughout the hotel. Love the Gramercy Park area, lots of restaurants and a quick walk to the Village and Soho.

We'll def stay again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jerry372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, August 8, 2012
Good afternoon,

Thank you for our rave review! We are so happy to learn that you enjoyed your recent experience at Gramercy Park Hotel.

We look forward to welcoming you back!

Sincerely,

Elizabeth Mao

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gramercy Park Hotel

Property: Gramercy Park Hotel
Address: 2 Lexington Avenue, New York City, NY 10010-5487
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in New York City
#27 Romantic Hotel in New York City
#47 Family Hotel in New York City
#73 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Gramercy Park Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more   less 
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Also Known As:
Hotel Gramercy Park

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