Stay away from this hotel if you don't want to find out that they have charged your card for additional 250 USd with no given explanations, bills etc...and despite the fact that I have wrote numerous times to their GM and guests manager. This is the worst experience in the US I ever had. The terrible and unprofessional behavior of stuff and these hotel is far away away from any luxury experience. The only positive - room design and that's it!
1- consierge is the most arrogant and badly educated person who I ever saw. Impossible to get any decent and worth of luxury hotel reccomendation. Especially if your english is not perfect. I wrote to their GM a complain and nobody ever answered.
2 - you don't get any bills when you check out at 6 am simply because their system does not work. And only after they charge you some extra and no bills sent via emails either. I believe my money were simply stolen from me by some of hotel staff. I wrote to the hotel again and again no answer whatsoever.
3 - the terrible noise from outside,I had to change room not to hear a moarning AC system - one can feel that you are at the airport surrounded by many planes taking off the ground
4 - rude personell at the reception. Like you ask a question and they said " What?" not pardon, not anything like that. At the check in, arriving at nearly midday I asked when my room will be ready the girl at the reception murmured " I don't know" picked the phone and started talking to someone else. CAn you believe that??? I was shocked.
5 - despite the request to get a room at higher floor i got the room at the 5th floor. Yet the reservation was made one month in advance.
To sum up - stay away from here. This place can only be considered for breakfasts (nice veranda on the last floor) and aperetivo. Be carefully with giving them your credit card details. You may find out some double charges. Btw - wifi costs 16 usd + tax per day...and you pay for the room 600 Usd incl tax.
- Official Description (provided by the hotel):
- The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more less
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- Also Known As:
- Hotel Gramercy Park