My family and I just returned from our USA holiday, which ended with a weekend at the GPH. I had been looking forward to staying in this well known hotel, as I last visited it 25 years ago, and had found it charming. We have mixed feelings about our stay. The location is great, Gramercy Park is a lovely neighbourhood, and a huge bonus, and indeed one of the reasons we chose this hotel was the fact that we would be able to visit the private garden (which is wonderful). We were greeted very well, check-in was excellent, bell-hops all superb both on arrival and departure; other members of staff (three women on the check-in desk) were really hopeless and unprofessional. Our room was very dark, with awkward cupboards, poorly designed bathroom, and the roof terrace was closed, which was a big disappointment. Had we known this we would have booked elsewhere. I had called in advance of our stay to book a table for dinner and brunch; the concierge had promised to email confirmation of this to me, but she didn't do this, and indeed, when we arrived at the restaurant there was no reservation. That was a shame and pretty poor. There seems to be a dislocate between the restaurant and the hotel. Then we were asked to move seats in the bar so that a painting could be hung. I got the feeling that customer service of hotel guests is not paramount. There were some good things and some poor things about our stay, but we were not overwhelmed with a feeling that we must come back. It could be a great hotel, but it isn't right now.
- Official Description (provided by the hotel):
- The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more less
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- Also Known As:
- Hotel Gramercy Park