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“Don't let Tourneau touch your watch”

Tourneau TimeMachine
Ranked #509 of 811 Shopping in New York City
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Attraction details
Owner description: Tourneau is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience. As the largest authorized watch retailer in the United States, Tourneau offers an unmatched selection of styles from nearly 100 brands, the largest certified pre-owned watch collection, and expert service & repairs. The Tourneau TimeMachine on 57th Street and Madison Avenue is the flagship location.
north carolina
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Don't let Tourneau touch your watch”
Reviewed May 28, 2013

I brought my Tag in for a simple repair. 7 months later the watch still does not work and they refuse to stand behind their work. Do not buy your watch here....do not let them service the watch, demand the manufacturer do the work.

Visited December 2012
Helpful?
2 Thank Theystolefromme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
347 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 291 helpful votes
“Better place for SEE the différent brand but not for buy”
Reviewed March 21, 2013 via mobile

The store is very incredible bigger than Wempe with lot of brand. But when you buy an luxe watch you want a luxe service...

When you buy a watch @t the brend you have a very good service (cartier, rolex, iwc, etc.) here... Nothing !

You paid 10 or 15k$ like you buy a hot dog, no seat... Waiting for 30mn for card of guarantee...

Prefer direct Brand or Wempe !

If you don't want a luxe service go to the 47street you have little Shop with better price than Big store.

Helpful?
2 Thank Globetrotteurcasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“worst customer service on the planet”
Reviewed December 4, 2012

having paid $310 for a tune-up of my watch; a longines, they returned it broken! 3 months later, I am still waiting for it to be repaired and it comes back from their service area and has to be sent back by the store before i even get it, since it's still broken! I didn't break it; they did. After numerous calls, etc. no call-backs, etc. They're the worst.

Visited September 2012
Helpful?
6 Thank pms g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham,CT
Level Contributor
93 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Do you have the Time?”
Reviewed October 31, 2012

Tourneau is the place to go to see watches you have read about and now you get to see the "real" thing. one can see watches the a pieces of Art. A must !

Visited June 2012
Helpful?
3 Thank fred5710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“The don't honor warranties”
Reviewed July 20, 2012

I bought a Michelle watch for my wife here a little over two years ago. I could have gotten it cheaper somewhere else, but the saleswoman went on and on about their excellent warranty policy and on-site servicing. So I buy the watch. BIG MISTAKE!!!

Fast forward, watch stops working. It's past the two year manufacturing warranty, but well within the three year Tourneau warranty. I bring the watch in, but they say there is water damage and the warranty is void. While it did not cost that much to fix (circa $130), I was still pretty irritated and spoke to the manager about it. They were responsive on the calls, but they did not budge. Got the watch fixed, but they had to send it back to the manufacturer.

I guess you pay you money and take your chances, but never again. I will either buy my next watch for below retail or find a retail place that actually honors their promises.

It's a shame, because they have a beautiful store, but it appears they care little about after-care support.

Visited June 2012
Helpful?
5 Thank DarkStar11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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