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All reviews sinai hospital courtyard marriott front desk typical courtyard new york central park quiet location valet parking few blocks clean hotel subway station by nyc standards comfortable room housekeeping staff around the corner coffee maker street noise
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Reviewed 4 weeks ago

WOW! This is the best hotel I have every stayed at in 20 years! The staff are sincerely helpful, caring and demonstrate the highest level of customer service! Willie Howard greet us every morning with outstanding genuine friendliness and speedy checkout and wishing us a good day. His calm personality was always comforting and sincere. Yenny and Kareem were also fantastic and helped us during our stay. We had to check out before our original departure and everyone said that was very fine. The housekeeping and maintenance were also
extremely helpful and always asked to help! Thank you!

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank joykronenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side, responded to this reviewResponded 4 weeks ago

Thank you for sharing this glowing review, Joy!

We are delighted to hear about your experience at Marriott Courtyard New York Manhattan/Upper East Side! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.

We'd love to share another positive, fun experience with you in the future. Have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Compliments to Willie, Lisa and the entire front desk staff. They are helpful and courteous. Hotel lobby has comfy seating, tables for eating and high desks used for work stations. The hotel rooms are clean, the bathrooms are filled with many towels and necessary sundries. Complimentary coffee and tea are available in room and in the lobby. Next reservation is booked.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank bfs18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side, responded to this reviewResponded 4 weeks ago

Thanks for the excellent review!

We're delighted your time at Marriott Courtyard New York Manhattan/Upper East Side was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our helpful service and clean rooms as well as our top-notch amenities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

Have an amazing day!

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Reviewed January 9, 2020

Coutyard is not really a hotel, it is just a lodge that is over priced. No complimentary water, elevator was extremely slow, facilities are poor and the view is terrible !!! I have been staying with Marriott but this experience is traumatic for me. The property does not deserve the Marriott brand.

Date of stay: December 2019
Thank jgmanaois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side, responded to this reviewResponded January 9, 2020

Dear JGManaois,

Thank you for sharing your feedback on our hotel. I am disappointed to hear about your experience. I am so sorry we did not meet your expectations. I would be grateful if you would give us another opportunity in the future. Please contact me directly and I would be happy to take care of all the arrangements. I will ensure we provide you a comfortable room with a nice view as I know this is important to you. We do offer complimentary water upon request and I am sorry if this was not communicated effectively. Thank you once again and I do hope to hear from you in the near future.

Best Regards,
Martyn Reed, General Manager

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Reviewed January 7, 2020

We stayed for a few days and thought it would be a better value to stay away from midtown. This hotel is in a nice neighborhood, close to the access roads to Laguardia and JFK. Request a room on a higher floor. Or original room was on the 5th floor in the back of the building and it looked at a wall. However after moving rooms we ended up in the perfect spot to enjoy NYC. Staff and cleaning crew were great too. No mini bar either! Instead there are lots of shops for supplies nearby.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank Todddot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side, responded to this reviewResponded January 7, 2020

Thanks for the fantastic review, Todd!

We're happy you enjoyed your time with us so much at Marriott Courtyard New York Manhattan/Upper East Side! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.

We look forward to hosting you again soon! Have an amazing day!

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Reviewed January 2, 2020

After a long drive from North Carolina, the Courtyard Upper East Side was exactly what we needed. Check-in, via agent Willie Howard, was a breeze; efficient and courteous! Willie even found us an upgrade as reward for being Marriott Titanium.

The hotel is in a great location and we enjoyed walks through the neighborhood. All staff were pleasant and accommodating. The room was clean and plenty of hot water.

All in all a great stay!

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank Q6928ZHrichardg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartynCourtyard, General Manager at Courtyard New York Manhattan Upper East Side, responded to this reviewResponded January 2, 2020

Thanks for the great review, Richard!

It's wonderful you enjoyed your stay at Marriott Courtyard New York Manhattan/Upper East Side so much! We strive for excellence so we're thrilled you appreciated not only our prime location and accommodating service, but also our clean rooms! Your praise lets us know we're doing our job!

We can't wait to host you again soon for another amazing experience! Have a fantastic day!

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