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Courtyard
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Reviewed September 1, 2016 via mobile

This hotel is a great location for walking to the popular sight of NYC. Was my first visit to the city and the Concierge was very helpful on where to go and what subway line to take. The beds were very comfortable and there was enough room for four gals on the town.

Date of stay: September 2016
Trip type: Traveled with friends
Thank Amber K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded September 2, 2016

Thank you for sharing this stellar review, Amber!

We're delighted to see you enjoyed your stay with us. It's our pleasure to accommodate you to the fullest. It's a joy to know we could make your first trip to NYC fun and relaxing!

With this said, Amber, we'd love to share another perfect experience on your second trip. We're looking forward to it! Until then, have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2016

The room was comfortable, nice and clean, except for a hair in the bathtub when we first got there. The bathroom could use a bit of a refresh since the wallpaper and paint are peeling a bit, the drains empty slowly, and the tub faucet still runs while running the shower. It was very convenient to have a fridge and microwave in the room. The staff were all very nice. There is unfortunately construction in front of the hotel currently which made coming and going a bit difficult and extremely noisy. It is a bit of a walk to the subway which we enjoyed as we got to see the neighbourhood. It would be nice to have some ice water in the lobby, but I did find the water cooler in the fitness centre which did the trick.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank couple2kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded August 29, 2016

couple2kids, we couldn't be happier to hear you had a great stay at our property and fully enjoyed the service that our staff provided. We appreciate the feedback regarding your bathroom and have made sure to share this with our housekeeping team. We hope that next time you're in the NYC area that you'll stay with us again. Thank you!

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Reviewed August 23, 2016

I have stayed at this location many times. The most impressive part of my stay each and every time is the customer service. During my last stay Marc was extremely helpful, directing me to my room and educating me about nearby services on First Avenue.

The rooms are clean and comfortable. Checking in and out is easy. I recommend this facility!

Date of stay: August 2016
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Sherri F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded August 23, 2016

Thanks for sharing this glowing review, Sherri!

We're thrilled to see our guests enjoying their stay with us. It's a joy to know we can accommodate you time after time. We appreciate the compliments for our team members. Marc exemplifies the spirit of our hotel.

With this said, we'd love to see you back again! We'd like to share another top of the line experience. We're looking forward to giving you another reason to come back again, Sherri! Until next time, have a beautiful day!

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Reviewed August 21, 2016

If you need to stay on the upper east side this is a good location and can be a good value at times. Rooms are large by NYC standards. A/C is not very good in the rooms. They run constantly and never get the dampness out of the room. Lots of dining options in the area. Considered it safe at all times. Front desk staff was helpful. Good coffee in the lobby in the morning. No nearby subway stop. Uber is the way to go. Would stay here again.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank 64Jag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded August 22, 2016

Thank you for taking the time to share this great review!

We're thrilled to see you enjoyed your stay. Our location provides our guest the opportunity for a good night's sleep after a long day of exploring New York City. There's plenty of unique restaurants right by us to try out too! With this said, we'll look into the air conditioner concerns you mentioned so that we may improve for the future.

Again, thank you for taking the time to share your review. We'd love to share an even better experience with you in the future! Until then, have a lovely day!

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Reviewed August 21, 2016 via mobile

I booked this hotel in error, I thought I was booking the Manhattan/midtown east hotel, not the Manhattan/upper east hotel...easy mistake to make but a big difference in location - a warning to other travellers not to make the same silly mistake as I made.

Anyway the hotel turned out to be nice, of a similar standard to budget hotels in the UK, and thanks to my booking error we were away from the bustling centre of Times Square and it was quiet enough to get a good nights sleep. It's surrounded by a lot more small shops and restaurants, so plenty of beautiful food on the door step and doesn't cost anywhere near as much as the tourist hotspots.

Date of stay: March 2016
1  Thank Relax448802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded August 22, 2016

Thank you for sharing such a great review!

We're thrilled to see you were pleasantly surprised by your experience! We love our location as well, as it gives our guests the opportunity to explore New York City, and have a quiet and relaxing night's sleep. It's a joy to see you were able to check out some of the restaurants by us.

With this said, we'd love to see you back again. We'd look forward to sharing an even better experience with you soon. Until next time, have a wonderful day!

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