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“The "Never Disappointed" Diner”

Highland's Cafe Restaurant
Ranked #7,336 of 14,396 Restaurants in New York City
Cuisines: American, Greek
Neighborhood: Upper East Side
Restaurant details
Neighborhood: Upper East Side
Reviewed October 26, 2013

In addition to having just about anything you could want to eat morning, noon, and night, the servers here are positive, pleasant,and eager to please. My waiter today took me seriously when I asked for extra pickles and cole slaw at lunch. He admitted hating when he asks for extra something in a restaurant and is given "slightly" more as opposed to "a lot" so he treats his customers the way he would like to be treated. Five pickles and three cole slaw cups with my overstuffed tuna sandwich made me a happy man and my waiter a well-tipped and happy man,as well. Food here is always good and portions always generous. They care...and it shows.

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Thank RBJoelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 - 16 of 17 reviews

Reviewed July 13, 2013

The service was great and friendly and the food was served fresh and hot! This is a neighborhood diner offering classic diner fare. We ate breakfast and everything was cooked to order and served hot. Our server, Alex! was a native New Yorker who was friendly and entertaining. We would definitely seek this place out if we return to NY. Highly recommend if looking for a quick, inexpensive, casual meal.

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Thank SCexecutive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

AVOID AVOID AVOID AVOID!!!!!!!!

I used to order delivery from here but will NEVER do so again. I wrote in the delivery instructions on seamless that the delivery person had to have a photo ID in order to be let up in my building. However, the delivery person arrived with no ID, and I had to come down to get it.

While irritating, I could have looked past this mistake if, when I called the restaurant to find out what happened, the manager had handled it like a professional. Instead of apologizing, however, the manager insisted that NONE of his delivery people have photo IDs. (It is unclear to me how a business could lawfully hire someone without verifying their identification.) I told the manager that, if this was true, I would have appreciated a phone call informing me of this fact; however, he told me that he would "make this story short for me" and then proceeded to shout that "HIGHLANDS DOES NOT HAVE PHOTO ID." I wasn't looking for an argument when I called, but the manager apparently didn't realize that basic human decency is a prerequisite to customer service.

I would have ordered from here again, despite the delivery mistake. However, I will NEVER EVER return, because the manager insisted on shouting and making accusations rather than trying to remedy the problem.

To the owner of Highlands--YOUR MANAGER LOST A LOYAL CUSTOMER TONIGHT.

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Thank mets550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2010

I fell in love with Highlands the first time i went. From the great ambiance and decor, to the drinks and food and the friendly service. I've been there for dinner and also for a night cap and have always had a great time.

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Thank traveler555_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012
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Thank francy81Florence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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