On a 2 week tour of the east coast we were in NYC for valentines and I was looking for something different for myself and my wife, and I found the valentines dinner cruise.
I was expecting a wonderful even and was let down by the service.
We arrived and were seated where our waiter informed us that he would be on hand to sort out whatever we needed. We were brought a complimentary glass of champagne. Our dinner order was then taken and we were made to wait.
Firstly the boat left about 30 minutes late, however it arrived back promptly.
Our starter arrived and by this time our drinks were empty. I informed the waiter that when booked I was offered a complimentary bottle of champagne, he said that he would arrange it, 30 minutes later it had not arrived, so I asked again.
After 1.5 hours of board we had only had our starter, our drinks were empty, despite asking at least twice, we had also had to ask for our break rolls which were getting given out sporadically.
Our dinner arrived, however at this point we were starting to get fed up and were right by the statute of liberty. So we had an option, let our dinner get cold and look at the view, or ignore the view and eat our dinner. To be honest if I wanted to sit inside a restaurant all evening I would have done that...
Our main course plates were taken 2 hours 15 minutes into the 3 hours. I found the manager and told her how fed up that we were and magically the free bottle of champagne turned up. By the time the deserts were cleared away we were back at the dock and it was time to go home.
What I was expecting was a a dinner cruise, with good service and good food. Spent 1-1.5 hours eating, then some time enjoying the city views and then the disco.
What we got was a long wait for what was promised to us. There were alot of staff but no one seemed to know what they were doing.
This should have been a fantastic romantic evening and I was truly let down. The sad thing is that the food was really good!!! We started to enjoy the last 30 minutes but that might have beeb more to do with the champagne.
Avoid these guys like the plague.