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KDubAZ
Charleston, South Carolina

Great location, clean and good service

5.0 of 5 bubblesReviewed Aug 24, 2019
This location is very clean, updated and the staff were friendly and provided great service. It is located around the corner from MSG and easily walkable to plenty of restaurants and areas. My hair dryer busted and the front desk had the house manager bring a new one within 5 minutes. The Cafe area staff were also very friendly. Overall great stay and value. My room was located right next to the elevators but it was very quiet overall.
Date of stay: August 2019
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed P, Manager at Courtyard by Marriott New York Manhattan/Chelsea, responded to this review
Responded Sep 8, 2019
Thank you for your recent stay at the Courtyard Marriott Manhattan Chelsea, it was a pleasure to serve you! We appreciate your positive feedback and are glad to hear that you enjoyed your stay with us! We will be sure to recognize the bistro staff on their exceptional service! We hope to see you again whenever you're back in NYC!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,190)
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All reviews penn station madison square garden police precinct great location new york times square around the corner directly across the street would definitely stay here again front desk staff the high line good size the staff was friendly and helpful the empire state building few blocks central location two double beds
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Reviewed August 23, 2019 via mobile

Stayed here in July with my daughter because it was very close to Penn Station since we took the train in with all of our luggage. It was easier to just walk a block to the hotel from Penn. We stood in line to check in for at least 30 minutes but expected due to the area. I was pleased by the space when entering the room. There was room for our luggage unlike other hotels I stayed at in NYC. There’s only a shower and no tub and it’s pretty roomy too. The shower has body soap, shampoo and conditioner. Although I enjoyed the visit, I wouldn’t stay here again because it’s located in a very touristy area. This hotel is very close to Madison Square Garden, Broadway and Times Square so this is a perfect location if this is your first visit to NYC; many things are in walking distance. I hope the pictures depict the actual space.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank wendymG8127BR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed P, Manager at Courtyard by Marriott New York Manhattan/Chelsea, responded to this reviewResponded August 24, 2019

Dear WendymG8127BR,

Thank you for choosing to stay with us at the Chelsea Courtyard! Many guest enjoy staying with us due to our prime location in NYC. With being close to Penn Station and all of the subways lines, it makes getting around a breeze. We hope to see you again during your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2019

Reasonably priced given the location. Surprisingly quiet, very clean and excellent staff. Terrific location, walking distance to many great places to eat and sights. Rooms are small, but it's NYC. One gripe, would it kill you to install a few USB ports in a room?

Date of stay: August 2019
    • Value
    • Location
    • Service
3  Thank Skipper1360
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Wood, Guest Services / Front Office at Courtyard by Marriott New York Manhattan/Chelsea, responded to this reviewResponded August 1, 2023

Thank you for taking the time to share feedback on your recent visit to Courtyard by Marriott New York Manhattan/Chelsea!

I know that you have many choices in New York City and on behalf of our team, thank you for your business.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you! I look forward to sharing your positive feedback with our associates and leaders to celebrate the great guest experience they were able to provide.

We look forward to having the opportunity to host you again during your next visit to Chelsea.

Sincerely,

Tyler Wood
Assistant General Manager
Courtyard by Marriott New York Manhattan Chelsea
tyler.wood@marriott.com
T 212.967.6000 D 212.912.3171

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019

We pick this hotel because it was walkable from Penn Station. So glad we diid! When we arrived, our suite was not ready so we checked our luggage and went sight seeing. When we arrived back to check in, it was after 9pm, but our luggage was close to the front desk and easy to get. Our room was on the 20th floor, so we went up the elevator and were so surprised when we opened the door. The room was so nice! The bedroom had a vaulted ceiling with skylight and the bathroom was huge with double sinks. It was perfect for the three of us! The room was clean and modern with 2 tvs and a pull out couch. The hotel staff was polite and helpful. It was a great "home" for us during our stay. Thank you

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
1  Thank 842stacyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed P, General Manager at Courtyard by Marriott New York Manhattan/Chelsea, responded to this reviewResponded August 7, 2019

Dear 842stacyc,

Thank you for choosing the Chelsea Courtyard! We are the perfect hotel for travelers coming into NYC due to our location. Located close to PENN Station and all major subways, our guest can get around the Big Apples with any issues. Our guest rooms are design to provide our guest with the space they need to recharge after a long day in the busy city. We hope to see you again soon during your next trip to NYC. Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2019

I had to leave a glowing review of this place, especially how much better this was than the Edition Hotel we stayed at later in our trip.
The folks who work here were really friendly and helpful.
The rooms were impeccably clean and when I did call the front desk for something, housekeeping brought it immediately and with a smile.
What a refreshing experience, which we came to appreciate even more after our dismal stay at the Edition. Do not even think about staying at the Edition.
This Courtyard is an excellent choice for a stay in the big apple and super close to Penn station. and not really that far a walk from the sky line walk way.
Folks who run this place, please keep up the great job and don't change!

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank Peter586
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Wood, Guest Services / Front Office at Courtyard by Marriott New York Manhattan/Chelsea, responded to this reviewResponded August 1, 2023

Thank you for taking the time to share feedback on your recent visit to Courtyard by Marriott New York Manhattan/Chelsea!

I know that you have many choices in New York City and on behalf of our team, thank you for your business.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most to us – you! I look forward to sharing your positive feedback with our associates and leaders to celebrate the great guest experience they were able to provide.

We look forward to having the opportunity to host you again during your next visit to Chelsea.

Sincerely,

Tyler Wood
Assistant General Manager
Courtyard by Marriott New York Manhattan Chelsea
tyler.wood@marriott.com
T 212.967.6000 D 212.912.3171

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2019

A fantastic stay here for several nights on business. Location was ideal as it was walking distance to Koreatown for lots of good food and late night snacks. It was also walking distance to Penn Station, where I came from on a train, so I didn't have to spend money on taxi or Uber/Lyft. Rooms were clean and staff was friendly. Definitely would stay here again on my next visit!

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank James K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed P, General Manager at Courtyard by Marriott New York Manhattan/Chelsea, responded to this reviewResponded July 23, 2019

Thank you for your great review Kwondogg! Our hotel is located perfectly located for visitors coming into NYC. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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