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All reviews penn station great location new york herald square times square the high line front desk staff would stay here again the staff was friendly and helpful two blocks central location nyc hotel bed was very comfortable early check king room marriott manhattan
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Reviewed June 4, 2019 via mobile

Stayed recently, rooms are small but well appointed. Everything was clean and well maintained. Street noise was minimal.

Has everything you need in a moderate priced hotel, breakfast bar/ coffee shop and a small gym in the basement.

Date of stay: June 2019
Trip type: Traveled on business
1  Thank 6bills
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ed P, Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded June 5, 2019

Dear 6bills,

We are delighted to have been your chosen hotel during your recent stay in New York. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Courtyard New York Manhattan/Chelsea and we hope you choose to create more memories with us whenever your travels bring you back to New York.

Best,
James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

Last minute booking due to working late in the city. The hotel staff are very friendly, room was spotless and the bed super comfortable. I wished I could have lounged around longer. Definitely will return.

Room tip: 3rd floor near elevator was still quiet
Date of stay: June 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Cheri H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ed P, Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded June 5, 2019

Dear CLHse1,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard New York Manhattan/Chelsea.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard New York Manhattan/Chelsea and we hope you choose to create more memories here whenever your travels bring you back to New York.

Best,
James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

On a recent weekend visit to the city we decided to give this hotel a try. We usually like to stay on the upper w. side, but since this hotel was close to Penn Station, where we had arrived by train, we booked a room here for two nights. So, first of all let me say that even though the hotel itself is in a convenient location, and right across the street from the local police precinct station, this area is a filthy mess. There was trash everywhere, on the sidewalks, in the street, and many bad odors in the air. The hotel itself is fairly new, clean, and the staff was friendly and attentive. Our room was small, but big enough for us. The bathroom was modern, but only with a shower. Nightly prices were fair for the city. If this hotel were uptown, we would probably be more likely to return. But convenience does not always trump what you experience in the general neighborhood. That is surely the case here.

Room tip: high floors are less noisy, and better views
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Michael W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2019

We stayed here in August of last year and had a good experience so we decided to go for a second time. Everything was perfect. The front desk staff was very friendly and helpful. The mattress was very comfortable, when I would move I did not awaken my other half. The room was very clean. The elevators move very quickly and quietly. The hotel's location is very convenient. Subway stops located within a 5 minute walk and many restaurants in the area. This place is turning out to be our "go to" NYC hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank javaandjazz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ed P, General Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded May 29, 2019

Dear javaandjazz,

Thank you for staying with us and taking the time to leave a review! We are glad to hear you found our hotel the perfect hotel while visiting NYC. Our location is great an we provide all the amenities for a comfortable stay. We hope to see you again soon!

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Reviewed May 27, 2019

Great hotel in a great location. The location is across the street from a police station so you always felt safe at night. You’re close to the underground for several routes and Madison Square Garden is just around the corner. There are a large number of excellent eateries for all price ranges nearby.

As for the room it was a nice size for New York. It had a nice comfortable bed. We found the elevators to be reasonably fast and efficient. The staff were always friendly and courteous.

And then there was the showers that only be described as terrible and/or horrific. There was practically no water pressure. I’m pretty sure the water started coming out and then began clawing it’s way back. The water I got on my last shower on day 6 was the water that started coming out when my wife turned the shower on on day 1.

Anyway, outside of the showers, there was very little to worry about. Great stay.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank BagmanNZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ed P, General Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded May 27, 2019

Dear BagmanNZ,

Thank you for staying with us! We are glad to ear you enjoyed your stay and found that our hotel provided all the amenities a guest would need when visiting the city. We hope to see you again when your travels bring you back to NYC!

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