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“A professional and joyful team !” 5 of 5 bubbles
Review of Courtyard New York Manhattan/Chelsea

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Courtyard New York Manhattan/Chelsea
Ranked #118 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Quebec City, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A professional and joyful team !”
5 of 5 bubbles Reviewed March 7, 2014

It is my best hotel experience in the last 20 years. There is nothing negative about this place. You get what you pay for and more ! Anytime of the day, they welcome you with a smile. Rooms and amenities are very clean. Beds are excellent and you don't hear so much about the noise of the city because it is a bit off the traffic. A special mention to Guy at the front desk: he is an excellent ambassador of this hotel. Larry at the restaurant is also very professional with a good sense of irish humour. Will be back soon. Marcel Dumont, Quebec City,Canada.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MD-YQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thank you for sharing your recent stay and experience at our hotel. It is great when a guests takes the time to recognize my team. I wanted to let you know that today at our monthly Associate Event, we gave out the Marriott Spirit to Serve Awards to both of the team members mentioned by you.. They were both so appreciative to receive the awards and to be singled out for the service efforts. Best of luck in your upcoming travels, and we look forward to welcoming you back soon!
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780 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
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English first
DC
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed March 7, 2014

This was not a great place to stay for me, but we got a good deal on the price. Our first room was not properly cleaned (dried yellow substance under the toilet seat and hair in the shower and sink). That was gross. There were also issues with the Wi-Fi. Our second room was cleaner (but not immaculate), and the internet was better. The location was great for access to Penn Station. I enjoyed the cafe near the lobby. I did not eat any of the food, but it was a nice space to go to for a cup of tea in the morning. Overall, because of the issues with cleanliness this hotel does not make my list of favorite places to stay in NYC.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank GoldenMonarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 8, 2014
Thank you for taking the time to provide your feedback from your stay with us. It is very important that we hear on how we can continue to improve our hotel. I have shared your feedback with our team at the Morning Associate Meeting, and asked for ways they can assist so we can insure future guests do not have the same experiences you did. The staff had some great ideas and we are working to have them corrected. I appreciate that you shared the feedback. I hope you will allow us an opportunity to welcome you back on your next visit to New York City. Please feel free to contact me directly if I can assist you in anyway.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 6, 2014 via mobile

Staff was very friendly and helpful. They were quite knowledgable on the area. We really enjoyed our stay. Location was about a 10-15 minute walk from Times Square. Plenty of cafés and pubs close by for grabbing a quick bite or having a drink in the way back to the hotel. I cannot say enough about how comfortable the beds were. The place was very clean, modern and a high level of attention paid to details. Would recommend to friends and family.

Stayed March 2014, traveled as a couple
Helpful?
4 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thank you for sharing your recent experience at our hotel. The staff was excited to hear about your feedback and especially the housekeeping team when you refered to how clean and comfortable the beds were. The staff is looking forward to having you return to the hotel for a future stay.
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Chapel Hill, North Carolina
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Very fine experience at this NYC hotel in a great location. Room was well appointed, with an efficiently sized bathroom with a great shower. Staff was uniformly helpful and provided great service whether they were providing directions or helping with check-in/out. Great value, too.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kielts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thank you for sharing your recent experience at our hotel. The staff and I looking forward to your next visit to the hotel and to NYC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Stayed here for the first time and was relly impressed. The front desk staff was extermely nice and actually walked me to the elevator! Next morning she greated me with a smile and hello. The rooms are modest in size but very functional and most important, immaculate. A great value for the money.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ann043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thank you for the great feedback about your recent stay with us at the Courtyard by Marriott - Manhattan Chelsea.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

Being frequent travelers, we’ve experienced, regardless of the destination, all levels of service. Truly, the service at this hotel was excellent. As good as it gets. From the numerous people staffing the front desk, to the bell captain, the folks we dealt with at Starbucks, the chambermaids, and everyone else we encountered as we traveled throughout the building, there wasn’t anyone who wasn’t helpful and genuinely friendly; a level of professionalism is noticed and deeply appreciated.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank starkfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thank you for taking the time to share the great feedback about our hotel and the service levels of our staff. As a General Manager, I take great pride in the service levels my team delivers and the importance to the details for our guest and the experience. We look forward to your future stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 1, 2014 via mobile

We stayed there for a week and was extremely satisfied of the room and cleanliness, which very important to us.
It is a brand new hotel so everything is just spotless which was lovely!
The cleaner on our floor was so kind and so accommodating on when we wanted our room cleaned. She also did a phenomenal job.
Bedding is as you would expect for a Marriott brand hotel.
The facilities were top! There was a great gym and even a laundry room where one could wash their clothes.
The location was another top point!
The only small negative, I felt, was the service was a little slow, when requesting or asking for something it would take hours to get back to us.
If asking in person at someone downstairs at reception, we felt that the focus should have been more on the client rather than us feeling that we were interfering and interrupting any staff conversation.
However we soon discovered that Adriana from reception was super efficient so we would basically asked her anything and she would respond at lighting speed!
Another minus was the rooms were quite cold so we had to put the heater on but this made the rooms very dry. There were no humidifiers in the hotel so perhaps this should be something available for guests if necessary.
All in all we had a great stay and we would definitely recommend this hotel to people and I would consider coming back myself!
Thank you for a great stay!

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MandarinYB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Courtyard New York Manhattan/Chelsea, responded to this review, March 17, 2014
Thanks for sharing your experience at our hotel. It is always great when one of our team members is recognized for making a special experience for one of our guests. I also wanted to update you on several of the items you spoke about, we have identified the issues and have since corrected them. Thanks for bringing these to our attention, as it assist us in avoiding them for future guests. Look forward to your future trips back to NYC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard New York Manhattan/Chelsea

Property: Courtyard New York Manhattan/Chelsea
Address: 135 W 30th St, New York City, NY 10001-4012
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #118 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard New York Manhattan/Chelsea 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
The Courtyard by Marriott - Manhattan Chelsea is located within walking distance to Penn Station, Madison Square Garden and Herald Square. The hotel is Silver Leed Certified and is proud of the efforts to reduce it's carbon footprint. The hotel opened in December of 2013, and is unique in design. It features 273 guestrooms that include 17 suites. It features the Table 135 Restaurant for Breakfast and has a Fitness Center onsite. ... more   less 
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