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Jerry C
Fort Lauderdale, Florida

Room with a View but that's about it

3.0 of 5 bubblesReviewed Aug 20, 2019
By Courtyard by Marriott standards, the basic guest rooms and bathrooms are tiny. By NYC standards, the room sizes are adequate. Upgrade to a corner room.

Great views from any room over 15 stories. We stayed on the Executive level in the 30s.

Multiple subway lines are only 1/2 to 2 blocks away.

Besides the view and the nice bar floor, nothing really stood out from a standard Courtyard.
Date of stay: July 2019
Room Tip: Corner rooms are much larger than standard guest rooms.
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this review
Responded Aug 20, 2019
Dear plaintruthiness,

Thank you for posting a review of your stay with us. Although you loved our sizable rooms with stunning views of the city, we are sorry that we failed to meet all of your expectations. We are always improving our services to ensure a memorable experience for our guests, and we will share your comments appropriately. We hope you will give us another chance to welcome you back whenever you are in the city.

Shóna Perry
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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187 - 192 of 1,834 reviews
Reviewed August 18, 2019 via mobile

Great location, perfect for City break or work trip. Room is a good size, great gym and facilities. Close to bars/restaurants. Staff super helpful, good menu but staff also had brilliant restaurant and bar tips. Will say again for sure

Date of stay: March 2019
Trip type: Traveled on business
3  Thank Eastvillage_Sydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this reviewResponded August 18, 2019

Dear Eastvillage_Sydney,

Thank you for writing a review about your stay at the Courtyard New York Manhattan/Central Park. We are glad you liked our attentive staff, spacious rooms, and the fitness center. We are espeically happy to read that you enjoyed our proximity to all the attractions. Your business is appreciated, and we look forward to seeing you again in the future.

Shóna Perry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2019

The hotel was clean and accommodating but way too far from central new York. A taxi or the metro is needed to get around. No concierge to help tourists however computers were a available or look things up by yourself. Do not use hotel appointed “non yellow” taxis as they are a rip off. Stick to the yellow ones. Non yellow cabs pay the doorman for special treatment and charge you more.

Date of stay: August 2019
Trip type: Traveled with friends
3  Thank travel_svh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this reviewResponded August 16, 2019

Dear travel_svh,

Thank you for choosing our hotel and for letting us know you had a great stay overall. You noted that our location was too far from the city center, so we apologize for any inconvenience this may have caused you. Normally we received excellent feedback about our location, and it is disappointing this impacted your experience. Our front desk is available to offer suggestions for shopping, dining, or attractions, so please feel free to check with us on a future visit. We enjoyed hosting you and hope we will be your first choice the next time you are in the city.

Shóna Perry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2019

I booked directly with the hotel a Grand Times Square View room which I paid immediately a couple weeks ago . The day I arrived, yesterday, I had no room. They put me in a room overlooking the Hudson River. The next day, today, they gave me a room without a view of Times Square. As the hotel room description does not say what is the difference between Grand Times Square View and Times Square View I was careful to ask who was told me by message, that the Grand Times Square View was between 55 and the 65th floor. I chose this hotel precisely because of the room. Nothing else! I’m a travel Blogger that give travel feedback from my travels and hotels around the world and I need same nice photos, and besides is my birthday tomorrow and everything was important. I'm on the 42nd floor (4205) in a room with no view of Times Square. Not good. And they seem that to be doing me a favor by giving me this room???? The hotel doesn't work and I travel a lot around the world. Very disappointed!

Date of stay: August 2019
Trip type: Traveled on business
2  Thank mjdemony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this reviewResponded August 15, 2019

Dear mjdemony,

Thank you for choosing our hotel while visiting for your birthday. We are very sorry you were disappointed with your room location and views. We try our very best to accommodate our guests with their preferred room type, and sometimes this is difficult depending on our occupancy and availability of the room. If you would like to discuss this in more detail, please contact me at shona.perry@marriott.com. We do hope other aspects of your stay made up for this, and we would love to welcome you back the next time you are in the city.

Shóna Perry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

This hotel is definitely one of my all time favorites. I have been there more than 10 times and I would do it again and again. The location is just wonderful, you are a few minutes walk from Times Square, Central Park and Broadway. You also get wonderful room views almost any room you get.

The rooms are not necessarily the most spacious but they are very luxurious, beds are excellent, TV sets are wonderful and the bathrooms are quite nice. The hotel is relatively new and very well maintained. The staff is friendly and very helpful. There is a gym on the 35th floor with lovely views, there is also a laundry room with complimentary detergents to use (you pay for washing and drying though).

It can be considered a relatively expensive hotel and you can actually find cheaper stuff around the same area, but I guarantee you that it is a wonderful hotel within the money range.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
3  Thank Bishoy_louis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this reviewResponded August 13, 2019

Dear Bishoy,

Thank you for making the Courtyard New York Manhattan/Central Park your home away from home. We are committed to providing our guests' with outstanding hospitality, well-equipped accommodations, and an everlasting favorable impression, so we are delighted to know that we were able to do so while you were here. Moreover, we appreciate you mentioning how much you loved our location and look forward to welcoming you back soon.

Shóna Perry
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2019 via mobile

This is a typical courtyard. Nothing special and nothing especially bad. The rooms are fairly clean and the staff is friendly, but seem constantly overwhelmed with the huge number of guests that stay here. There is a decent coffee shop and quiet place on the fourth floor. Every guest room I have stayed in has been tiny, but reasonably priced. This is not a destination hotel, but a hotel located in a destination. Close to the Broadway theater district and too many restaurants to count.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank timothye842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this reviewResponded August 11, 2019

Dear timothye842,

Thank you for choosing the Courtyard by Marriott New York Manhattan/Central Park. We are pleased our close proximity to Broadway and dining as well as our friendly staff made a great impression. However, we are disappointed your stay was just average. We are always open to knowing how we can improve, and we appreciate your feedback. Again, thank you for being our guest, and we hope you will choose us again when your travels bring you back to New York City.

Shóna Perry
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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