I was pretty happy with this property for about 8 hours and then the troubles began.
Broken shower head with water spraying all over the place.
Safe that was locked and I had to wait for someone to come unlock it ,so that I could store valuables and leave.
On 4th of July while ATTEMPTING to get ready for a ticketed event the major problems started and ultimately caused me to miss event due to the lack of maintenance in this hotel
Handle on sink came OFF in my hand ,spraying water up ,down and all over the place including-into my toiletries and bags. There was 3 inches of water all over the floor. I had to leave the room for 45- 60 minutes while they cleaned it up and fixed the faucet.i specifically told and showed housekeeping that I needed a different blow dryer as it was soaked and I didn’t want to get electrocuted! Return to my room running low on time to shower,etc and make it to my event. I notice the towels I mopped up the flood with weren’t all replaced and neither was the blow dryer I relay this to the desk and wasted 30 minutes on top of the 45 waiting for them to show up with items. Finally shower and blow dryer #. 3 doesn’t work! I call AGAIN begging them to please bring another ASAP as now I’m LATE for my event.After 27 minutes of waiting,I went back down to the desk and asked when I could expect a blow dryer that actually worked .By the time they FINALLY brought it I had no time to use it,as I was late for my event- in FACT so late it oversold and I couldn’t get in.
I talked to the FD manager and they offered and credited some points and a minor discount amount to my folio.
Never once during this fiasco did they offer to change my room.
I missed my paid ,ticketed event because of their ineptness of simple maintenance and guest services like towels and working blow dryers,showers and faucets.
Oh and the mold in the bathroom is a nice touch!
I was looking forward to staying at this property- until I did!
On a side note I did e-mail the manager about my stay and haven’t had the courtesy of a response ,although she may come on here and respond now that I’ve made it public.
Never again!