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“Location location location...and the view”

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Courtyard by Marriott New York Manhattan/Central Park
Ranked #236 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
kirkland wa
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Location location location...and the view”
Reviewed May 16, 2014

We were so excited when we found out Marriott was opening a new 65 story hotel right at Central Park, meaning a couple New York blocks away from the south end of the park where horses and carriages line up for hire. We were not disappointed in the location or the dramatic views from the 45th floor. The snazzy contemporary furnishings were definitely wow, but after our first impressions, my eleven year old granddaughter remarked that it was the smallest room we had stayed in all that vacation. And she was right, but welcome to New York City! Although the room had two beds (one was a double, the other a queen) what is what they gave us for 4 people, there is not adequate storage space for a family of four unless all four of you are backpacking or business traveling with the minimal.
The location couldn't be better. For tourists you are close to everything you want in NYC. Broadway, Times Square, and Fifth Avenue is within walking distance for most people, and the Ritz is "just around the corner", a destination place with an Eloise shop and a plaque on the building that says "Eloise lives here!". Central Park is huge, so you might need to catch a cab for attractions at the north end.
Beds were fine but sheets were stiff and funky and we weren't quite sure what to do with them. Bathroom was so small you had to close the door strategically to use the commode!, but did have adequate storage. I may be provincial, but I expect built-in hair dryers in hotels now days, and was quite taken back when I called the front desk about hair dryers and was asked, "you need a hairdryer??" They wanted to send one up, but I wasn't willing to tip somebody for the hotel's failure to supply! The kitchen was well done with everything you need in a very compact space, again, very sleek and modern.
General service was fine although a few people on the front desk had a little more disinterested attitude than I like to see. Breakfast menu was great, but they kept running out of food and were not speedy about replacing.
Amenities seemed quite good although we didn't have time to use except for needing a computer and printer for our airline boarding passes. The work/computer reading lounge is incredibly inviting with tables and lounge chairs and huge windows opening up to the outside city view.
We had booked a couple months ahead of time with what I thought was an introductory rate, but which turned out to be standard rates. Whether that is a good value depends on what you are used to paying for a New York hotel. But, oh well. Just check out the view, again!

Room Tip: The higher, the better, in my opinion!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nwkindagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,095 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (270)
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Dallas, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 11, 2014 via mobile

Believe everything you read about the sheets. So disappointing and weird. What I value in a hotel is a good night's sleep after a long active day. Not here. It is so odd that every Marriott brand hotel I've ever stayed at has super comfortable beds and linens. Here they are stiff, abrasive and noisy. And I spent 80,000 points for two nights.... not the reward I hoped for. The location was good, the staff very nice, the view great...but don't expect to sleep well. Also, bbreakfast was chaos. Everything was empty and as soon as they reloaded, there was a mad dash to get food. No big deal, I can live without the breakfast but not without soft sheets.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atena1981, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this review, May 13, 2014
Dear Kristina
Thank you for your feedback. I am sorry that we did not meet your expectations in regards to our bedding and breakfast.I am happy that you liked our location, staff and views. I would love to regain your trust, if given the opportunity please feel free to contact me directly at anca.marginean@marriott.com if you want to further discuss your stay. Looking forward to hearing back from you. Sincerely, Anca Marginean Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 11, 2014

This hotel is amazing. At night, its so well lit with a blue neon light and shines on other hotels to show its there. I work for hotels so I am very jaded, but this hotel is amazing. The room is brand new and spotless. The view is great. NYC rooms are a bit small but packed with amenities like real K-cup coffee machines!
This is an amazing hotel. Great job!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
225 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed May 10, 2014

I chose this hotel because of the location to where I was working. I arrived quite late, it was difficult for the taxi to find as its new, but it will soon become well known.

+
reception was quick and efficient
room was a decent enough size
location steps away from broadway (tourists) and 5th ave business

-
no room service
confusing elevators (2 towers - 2 sets of elevators)

All in a all a decent enough place to stay

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lenaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atena1981, Manager at Courtyard by Marriott New York Manhattan/Central Park, responded to this review, May 13, 2014
Dear lenaDubai,
Thank you for your feedback. I am sorry our elevators are confusing with the two brands; we just placed signs on the elevators banks to make it easier on our guests. I am happy you loved our location and our reception. I myself say that we are in the in the perfect location in Manhattan right in the middle of everything. Once again thank you for your feedback, looking forward to having you back with us. Yours sincerely, Anca Marginean Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 8, 2014

This hotel has a great location, as it is on Broadway, steps away from Times Square, the theaters and Central Park. As of location, it is perfect. But there were some things that were not so good.
The linens in the bed for example are clean, but are extremely noisy. The lines fabric seemed to be paper and not cloth. Everytime I moved in the bed, the noisy was so much that I would wake up every time. The air conditioning is also not working properly. It could freeze you to death or warm you to death. There were not midterm. The rooms were small and not spacious. The bathroom was tiny and there was a gap at the door that made possible for people on the hall to see who is inside. The staff was very friendly and polite but they were pretty young, it did not seem like they had much experience or were seniors as I saw in other Marriot hotels. Breakfast was average too, not many options and it was not a buffet. The other thing that bothered was that the room amenities were not replaced during the 5 days I was there (like soaps, shampoos, even towels when were replaced they missed to leave a pair of face towels for example). I should have probably complained about the amenities and ask for it, but was busy planning my trip and working, so I didn't bother.
Overall is a good hotel, but for the room rate you pay and for being a Marriot, I was expecting more.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giselef1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
Reviewed May 7, 2014

We enjoyed our stay at Courtyard New York Manhattan/Central Park. Check in was smooth & efficient. Our room was beautiful and clean, very fresh and modern. Quiet enough for Manhattan, and good location. A bit of a walk to the metro, but we didn't mind. Bed was big and comfortable, and water was hot on demand. We'd stay here again and will definitely recommend it to our friends.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, ON
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 30, 2014

Location: Fabulous - an easy walk to Times Square, Columbus Circle, Central Park
Staff: Wonderful, friendly, helpful people
Rooms: New, trendy, modern, clean, comfy - yes they are small but that's NYC size.
Lounge: Loved the lounge, a great gathering place for our group to relax, have a snack or drink, and plan our next stop.
Exercise room: New equipment, great view, good size, not crowded, hope to use it next time
Overall: A very good experience, very good value for what we paid. Would definitely stay there again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toptraveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott New York Manhattan/Central Park

Property: Courtyard by Marriott New York Manhattan/Central Park
Address: 1717 Broadway, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #236 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott New York Manhattan/Central Park 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
For a contemporary hotel near Central Park in exciting NYC, choose Courtyard by Marriott New York Manhattan/Central park. Our hotel is a top choice among hotels near Central Park and we are also close to all of the thrilling NYC attractions throughout Midtown Manhattan. Our hotel's modern guest rooms feature floor-to-ceiling windows to let plenty of natural light in. Select rooms have unparalleled views of Central Park, Times Square, and the Hudson River. Stay with us and enjoy an on-site restaurant and bar and the perfect home base from which to explore Manhattan! ... more   less 
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