First of all, the location of this hostel is great. Close to Union Square and both the East and West Villages. Walking distance to SoHo, Meat Packing District and even NoLita and Chinatown.
However, the customer service was absolutely terrible. Im not too sure on what the hiring policy is however they seemed to have picked some really incapable people. Lets get this straight, its a Hostel so naturally people are going to ask questions about what to do and how to get there. I didn't ask these questions as I overheard the responses given to the people checking in before me who were shocked and appalled when they were basically told to go away (apparently checking facebook on the hostels time is more important)
Next, the rooms leave much to be desired. Small, cramped and quite old and run down.
I was moved twice during my 3 night stay so I could never really relax as I didn't know if I was going to be moved every night. A girl staying in my room was forced to check out at 11am, then check back in at 3pm on the same day -- back into the same room. Go figure!
Upon my stay I was told that I had only booked three nights, however I knew full well that I had booked four nights. I didn't argue at the time and just accepted it as fate. I have since checked out and moved hostels to write this review. I called the hostel with my confirmation stating that I booked four nights and I wanted compensation however I was told that I would have to ring back in the morning to speak to the manager. Wonderful news as I will be on the plane.
I loved NYC and also the lower east side, however even for the location I wouldn't stay here again as I cannot stand inadequate service. There is plenty of other Hostels around this area so I would stay elsewhere next time.
Some of the Highlights:
- No Kitchen
- Small Common Room
- Room Keys barely work
- Also Known As:
- Jazz On The Town Hotel New York City