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Savings alert! 26% below average rates

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Reviews (2,154)
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All reviewspenn stationgreat locationnew yorkfree breakfastrooms are smallwarm cookiesyogurtthe breakfast areaempire state buildingfront desk stafftwo double bedswould definitely stay here againaround the cornerclean hotelfew blockswould highly recommend this hotelcentral location
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Reviewed May 30, 2017

I stayed at this hotel for they are the only hotel that have an available room on a Saturday of Memorial Day Long Weekend. I normally stayed at the Marriott or the W. I was warmly welcomed by the staffs. The elevator is small including hallways and the Room itself. The room is impeccable and exceptionally clean. A few hours at the hotel and meeting their staffs welcoming you with their smiling hospitality, you feel comfortable with this Hotel. Then you will realize their High standard 7 Star Service that I ended up booking 2 more days instead of moving to Marriott or the W. I highly recommend this hotel. Normally as a Hilton Honor member, they welcome you with the standard Bottled Water Welcome Pack. This hotel don't give you those but they are more than accommodating enough to give you one. The whole hotel experience is 7th Heaven. Staffs are more than attentive. They literally render a 7 Star Service and treat you as a VIP which I don't get from Marriott or the W. I am definitely coming back again and recommend them to colleagues....

  • Stayed: May 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank ca357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this reviewResponded June 2, 2017

Dear ca357

Thank you so much for your 5 star review! We are so HAPPY to hear that you enjoyed your stay and that our location was perfect for your needs. Our Team works hard to ensure that our guests receive the highest level of service available and that great NYC memories are made. On behalf of my entire Hampton Inn Madison Square Garden team, it was a pleasure to serve you!! Thank you for choosing our Hampton Inn Madison Square Garden.

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Reviewed May 27, 2017

This hotel is a very short walk to Madison Square Garden. The staff are personable and helpful. The room are TINY! But they are newly re-done and very clean. The beds are comfortable with 4 pillows each (all same kind and size). The bathroom is also very small, but nice. Be aware that the ice machines on the floors are turned off at 9:00pm; if you need ice after that time, go to the lower level near the fitness center. The breakfast area was very nice, with plenty of choices. Be sure to allow extra travel time to/from the airport as traffic is really bad in this area due to lots and lots and lots of construction.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Rooms
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1  Thank worldtravelfreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this reviewResponded May 29, 2017

Dear worldtravelfreek

Thank you so much for your amazing review! We are delighted to hear that you had a positive experience with us at Hampton Inn Madison Square Garden.
We're so glad that you loved our staff, they strive to provide each guest with personalized, efficient service, and we are so happy that you felt accommodated by all of them. Your praise is not only rewarding, but also encouraging!

Thank you for choosing our Hampton Inn Madison Square Garden. We'd love to see you soon

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Reviewed May 26, 2017

We attended Billy Joel concert at Madison Square Garden and wanted a place to stay for the night rather than take a late night train home. This was an excellent choice! The staff gave us excellent suggestions for dinner and drinks. The hotel is a 10 minute walk to Madison Square Garden. And the free breakfast was fantastic. I would most definitely stay again!

  • Stayed: May 2017, traveled as a couple
    • Sleep Quality
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    • Service
Thank Ginmato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this reviewResponded May 27, 2017

Dear Ginmato,

Thank you so much for your 5 star review! We are so HAPPY to hear that you enjoyed your stay and that our location was perfect for your needs. Our Team works hard to ensure that our guests receive the highest level of service available and that great NYC memories are made. On behalf of my entire Hampton Inn Madison Square Garden team, it was a pleasure to serve you!! Thank you for choosing our Hampton Inn Madison Square Garden.

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Reviewed May 23, 2017

Poorest Hampton Inn out of 6 we've stayed in so far in 2017. A/c and/or heat thermostat didn't work 2 out of three nights. Maintenance couldn't/didn't fix problem. No drawers to store anything (Room #1906). Ice not available after 8PM, except in basement. Bathroom sink faucet couldn't function without opening medicine cabinet being open...1/4 inch clearing problem. Recommend this place to a blind mother-in-law.

  • Stayed: May 2017, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank tonymZ277EX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this reviewResponded May 25, 2017

Dear tonymZ277EX,

Thank you for having chosen our hotel for your trip to New York it was an honor to have had to as our guest. I deeply apologize that your experience with us overall was a sour one. We have taken the feedback that you provided and are working on fixing the issues mentioned. Thank you again for choosing us we hope you will not let this experience deter you from staying with us again.

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Reviewed May 23, 2017

Nice updated rooms, friendly staff. Everything was clean and new. Super close to train and short walk to Times Square. Was exactly what we were looking for. Will come back again and stay at this location.

  • Stayed: May 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Trudy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this reviewResponded May 25, 2017

Dear Trudy M

Thank you so much for your 5 star review! We are so HAPPY to hear that you enjoyed your stay and that our location was perfect for your needs. Our Team works hard to ensure that our guests receive the highest level of service available and that great NYC memories are made. On behalf of my entire Hampton Inn Madison Square Garden team, it was a pleasure to serve you!! Thank you for choosing our Hampton Inn Madison Square Garden.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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