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“Great Cookies and Pastry's in New York City”
Review of Pasticceria Rocco

Pasticceria Rocco
Ranked #25 of 452 Dessert in New York City
Certificate of Excellence
Price range: $3 - $30
Cuisines: Italian, Cafe
More restaurant details
Restaurant details
Dining options: Late Night
Neighborhood: West Village
Description: Rocco's Pastry & Espresso Café is now Pasticceria Rocco - Same family, same great authentic pastries! Come in and indulge in sweet tradition.
Reviewed January 4, 2013

We always visit Rooco's on every trip to NYC. They have great italian cookies and pastry's as well as great butter cookies. They have a very large selection of all Italian cookies and pasteries and their help is very courteous and helpful. We also have purchased casada cake 's for different occasions and they are fantastic.

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Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 - 238 of 356 reviews

Reviewed November 10, 2012 via mobile

Stopped by to kill some time before dinner. Excellent espresso and cappuccino. Service was very good as where the biscottis.

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Thank JMCosteira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

Went for the Cannoli, worth the visit. A mouth watering selection of pastries. Caramel latte was an excellent accompaniement. Service was average.

Thank AllyRobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012 via mobile

Bad stale pastry and even worse service. There's nothing Italian about this place. The staff and food are bad, nothing Is made here. You could do a better job with an easy bake oven

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Thank GL1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralph A, Public Relations Manager at Pasticceria Rocco, responded to this reviewResponded October 24, 2012

Dear GL1220 -

We are very saddened by your review of Pasticceria Rocco on TripAdvisor.com. We do understand the issues around service - we are admittedly a bit behind on the service as we do the same as we've been doing for the last 30+ years - mostly to maintain our atmosphere.

I can tell you that the family is Italian, Rocco Sr., being born in Italy and migrated to the US in 1957. He worked in the shop from that point, bought the shop in 1974, and is semi-retired since 2010. He still helps his children who now run the shop. Rocco Jr makes all the product and we are very proud of their heritage and the products we make on the premise.

All that aside, I would like to understand your experience in more detail so that we can improve. It would be very helpful to us if you can provide the approximate date/time or your visit, your server, the products your ordered and why you feel any of these contributed to your negative experience. Rest assured any detail you provide will only be used for our improvement and your personal information (if provided) will not be shared with anyone else. We also understand if you would not like to participate.

Please accept our apologies for your bad experience.

Regards,
-- Ralph

Ralph Aloe
Director, Marketing and Relations
Pasticceria Rocco
243 Bleecker Street
New York, NY 10014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

This place is heaven on earth when you are hungry for some sweet stuff when walking around! Classic cafe style and good service too!

Thank Oggen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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