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All reviews rooftop bar times square great location new york heated floors floor to ceiling windows rain shower high floor chrysler building modern hotel big apple the theater district bryant park definitely stay here again around the corner street noise nyc
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Reviewed January 21, 2020

Good for a place to leave your belonging and return to the room to sleep only. Rooms do not welcomes you to stay nor work and view (48th floor) not to die for not to mention the room carpet HEAVILY STAINED.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hyatt Hotels
1  Thank lmarteswork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hyatt Centric Times Square New York, responded to this reviewResponded January 21, 2020

Thank you for taking the time to review your stay. We are happy overall your visit was pleasant and that you had a good rest. However, we are sorry for the cleanliness issues you encountered in your room. We will share your concerns with our housekeeping team to make the necessary improvements. We value your feedback and hope to welcome you back soon.

Tom Blundell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020

Excellent position very good service
The room are very clean everything works fine
the gymnasium is well equipped clean and quite big
The roof top bar is very beautiful and the view is amazing all around

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank marcangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hyatt Centric Times Square New York, responded to this reviewResponded January 21, 2020

Thank you for being our guest at Hyatt Centric Times Square New York. Our team works hard to deliver outstanding service along with clean, comfortable accommodations, and your comments are greatly appreciated by all of our associates. It is also great to know you had an enjoyable time at our rooftop bar and that you loved the beautiful views it offers. We appreciate your business and look forward to seeing you again soon.

Tom Blundel,l
General Manager

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Reviewed January 18, 2020

A reasonable hotel in a good location. All expenses were prepaid to try and avoid what seems to be the "NYC tax". My receipt clearly stated "additional tax, fees and service charges". This amount was paid in full some 8 months before our stay. On arrival I was charged a further US$170. I questioned the charge and was told it started one day prior to our arrival. Another excuse was it has been on the web site since 2018. Different responses were obtained from 4 people. Do yourself a favour and book Air BnB wherever you travel. We used this service everywhere else and it was perfect!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 693billp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded January 20, 2020

Dear 693billp,

Thank you for being our guest. We are so happy you enjoyed our hotel overall and that our location was convenient for your travel needs. We do, however, regret any miscommunication with regard to any additional fees added to your account. While you have paid for the taxes, fees, and service charges ahead of time, we do also have a mandatory incidental hold per night billed. We release any unused portion back to your account at the time of your departure. We also have a destination fee of $35 billed nightly that may not have been included in the pre-payment. It was a pleasure to host your accommodation needs and we would love to welcome you back soon. Safe travels.

Tom Blundell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

Great hotel and amazing location if you want to be in heart of Times Square with easy access to Rockefeller and Fifth Avenue shopping. We enjoyed the View from the rooftop bar. Very clean and beautiful.

Date of stay: November 2019
Trip type: Traveled with family
Thank 602katie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hyatt Centric Times Square New York, responded to this reviewResponded January 19, 2020

Thank you for choosing us and for the wonderful review. We are glad you enjoyed the beautiful views from our rooftop bar and that our location near Rockefeller and Fifth Avenue shopping added to the enjoyment of your visit. We appreciate your kind comments and look forward to welcoming you and your family again soon.

Tom Blundell
General Manager

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Reviewed January 17, 2020

The hotel was wonderful, excellent location! Rooms were clean, food was great and we loved the rooftop bar! Staff was very friendly and the doorman went above and beyond for us. Would highly recommend.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kimbechard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hyatt Centric Times Square New York, responded to this reviewResponded January 17, 2020

Thank you for sharing about your stay at Hyatt Centric Times Square New York and for recommending us. From our central location, rooftop bar, tranquil guest rooms, breathtaking views, and courteous colleagues, we go above and beyond to make sure our guests have a spectacular, one-of-a-kind experience in beautiful New York City. We appreciate your business and look forward to your next visit.

Tom Blundell,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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