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“The Best of NYC” 5 of 5 stars
Review of The Towers at Lotte New York Palace

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The Towers at Lotte New York Palace
Ranked #9 of 479 Hotels in New York City
Certificate of Excellence
Budapest, Hungary
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“The Best of NYC”
5 of 5 stars Reviewed June 4, 2014

I have stayed in the Towers of the New York Palace for close to 175 nights over the past 20 years, but had not stayed at the Palace for the past two years during which a major renovation was completed. Always elegant, the Palace now glistens. The service as as fine as always, the decor stunning, the views show off the NY skyline and the Cathedral, and the room sizes among the most generous in NY. And that location, wow! I can stay anywhere in NY I wish, but always come back to the Towers at the NY Palace.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Dodger29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear Dodger29,

Thank you for this amazing review and for being such a loyal guest. I am happy to hear that we continue to exceed your expectations and we look forward to your next visit.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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    5
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
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English first
Texas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 4, 2014

We stayed in a Corner Executive Suite for four nights and let me tell you, it was difficult to leave the room sometimes. Ultimate luxury and comfort. The housekeeping staff kept the suite spotless and the amenities stocked. The concierge was super nice and so was every staff member we came in contact with. We didn't eat in any of the restaurants, so I can't comment on those. Great location for shopping and restaurants. We will definitely stay here next time we're in NYC!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MissLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear MissLarry,

Thank you for this amazing review. I am thrilled that you had a wonderful stay and enjoyed your room so much. I look forward to your next visit.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Florida
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 3, 2014

Stayed at the New York Palace last July for a 4 day stay. I had a previous reservation at a hotel in downtown times square. I was glad I made the decision to stay at the palace. Although the hotel was undergoing renovations, the Towers were quiet and absolutely beautiful. Madison & 5th Avenue - close to everything within walking, subway, or bike (which we did all). Our room faced the Cathedral and had sights of Radio City and the Plaza.

When we arrived the hotel had a welcome cake for my son's 27th birthday. Yummy!

If I can splurge during my next trip to NYC, I want to stay at the palace again.

Special shout out to "Zahava A" for getting me and my brother a great deal!

Room Tip: Book your reservation for the towers. More money but well worth it - great views!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Luv2travelforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear Luvtotravelforlife,

Thank you for this amazing review. I am happy that we were able to make your brother's birthday even more special and your stay a memorable one.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 1, 2014

This was a highly disappointing hotel in most respects. It wasn't all bad - the views were wonderful (I had a high-floor view directly overlooking St. Patrick’s Cathedral) and the windows let in plenty of light. From there, I don't have much good to say. I can’t say what the other rooms look like, and some rooms are apparently newly-renovated, but the room I was in seemed like it was designed at random, with all sorts of colors and fabrics/textures in the room. The room was very large, with two closets, but most of the space was empty or underutilized. The bathroom was most disappointing, with an ugly older shower/tub combo with a slow drain to boot. Besides the unimpressive bathrooms, the real drawback was the service. When I arrived, around 12:30, I was told I would have to wait until 3 to get a room by a very rude receptionist. The next person who checked in got their room right away. I then asked again and was told that I could have a room with two queen beds instead of one king right away; why I wasn’t offered this solution the first time I can only imagine. The same receptionist was equally rude when I checked out, without asking how my stay was or even saying “goodbye” or “thank you” when I departed. The concierge was much nicer but overwhelmed (there was only one working at a time) but she ultimately got me a good lunch reservation, if it did take a while. Housekeeping came to clean the room at 7:30 am, and, though I told them to wait until I had checked out to return, they still came back again twice before check-out. I booked this hotel through a discount website, paying less than half of the listed room rate, and I STILL felt like I didn’t get my money’s worth. I wouldn’t recommend this hotel to anyone - there are much better hotels for that kind of money, and hotels that are just as nice for far less money.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
6 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 30, 2014

I have stayed at the newly renovated Towers at the Palace numerous times. There is never a problem at this hotel. All of the Towers rooms are wonderful, comfortable, and elegant. The hotel is centrally located for restaurants, shopping and the theater. The staff is very polite, gracious, and helpful. They actually remember your name and greet you throughout your stay. The new pastry shop in the hotel has more than pastry and is a nice option for times when you don't want to go out or order room service. The food served in it is excellent. The rooms have all of the amenities you would expect including bathroom scales and toothbrush kits. The only minor fault I can find with the hotel is that the robes could be a bit more upscale, but I am being very picky. This hotel is never a disappointment and actually feels like a residence rather than a hotel.

Room Tip: All of the rooms in the Towers are on high floors. You can request the view you prefer. The rooms wi...
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank vldavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear vldavis,

Thank you for sharing your experience at the Towers at The New York Palace. I am happy to hear that you had an amazing stay. Thank you also for your sincere feedback. I look forward welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ridge, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

From the moment you walk through the doors to the separate check-in lobby for The Towers, you know you are in for a treat. The doors close, you are warmly greeted by the person behind the check-in desk and handed a cold drink. In our case we selected a glass of champagne. My husband and I visited the hotel for the first time Memorial Day weekend to celebrate our anniversary and are so happy we did. Once checked in we were escorted to the elevators and whisked up to our 46 floor room. The hotel is very elegantly decorated in soothing color palette found in the hallways, transitioning into the rooms. We were lucky enough to be given a room facing Madison Avenue (request if you can) so our view overlooked St. Patrick's Cathedral. The hotel is also in close proximity to Radio City, and Rockefeller Center, very centrally located. A lovely sitting area, leading to the bedroom and then a huge bathroom with a variety of Molton Brown bath products. The room is also equipped with consoles to operate the window shades, lights, television, and audio system, my husband liked this a great deal. The staff from the moment we checked in, to room service, to the bellmen were just fantastic. Very friendly and accommodating. We cannot wait to spend a few more nights at this wonderful hotel.

Room Tip: Rooms facing Madison Avenue have a great view.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MTW428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear MTW428,

Thank you for this wonderful and detailed review. I am thrilled that we exceeded your expectations and look forward to welcome you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 26, 2014

I recently brought my 82-year-old mother to NYC and needed a room I could stay in comfortably with her, as well as a location convenient to Broadway, but not crowded with tourists. The Towers at the NY Palace was perfect. Our room held two queen-size best, a lovely view of St. Pat's, Roc Center, the River. There were two closets and plenty of dresser drawers so there was ample storage for our clothing. The beds were exremely comfortable and the hotel staff was very accommodating. There is a French restaurant right at the hotel where we had a late light lunch while waiting to check in, and the concierge took care of our bags at no fee. I much prefer to offer a tip for such service than to pay a "bill". We were checked in early and our bags promptly delivered, even on a busy Friday. Another plus--the hallways were well lit, something that I don't often find to be the case in NY, but is important to me when traveling with my mother. I wouldn't hesistate to stay here again.

Room Tip: I prefer the west facing rooms so I don't get the morning sun. I imagine all the rooms are quie...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, June 11, 2014
Dear Sari S,

Thank you for this great review. I am happy that you and your mother had a wonderful stay and look forward to welcome you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Towers at Lotte New York Palace

Property: The Towers at Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The Towers at The New York Palace)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #9 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Towers at Lotte New York Palace 5*
Number of rooms: 176
Official Description (provided by the hotel):
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more   less 
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