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“Location and Old World Charm”

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JW Marriott Essex House New York
Ranked #247 of 466 Hotels in New York City
Philadelphia, PA
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Location and Old World Charm”
Reviewed June 18, 2014

My friend and I enjoyed our long weekend at the Marriott Essex House. One can’t beat the location of this iconic hotel: walking distance from museums, Fifth Avenue, Rockefeller Center and of course, Central Park right across the street. The lobby is absolutely lovely. Our room, while smallish, was on a high floor and blissfully quiet -- with top-notch bedding-- that made for a wonderful respite at the end of a busy day in a bustling city. Another highlight was the breakfast buffet, which was first-class in presentation and quality. I’d be remiss if I didn’t mention the manager, Fatima, who runs the hotel as if it were her own home. She is warm, friendly and accommodating and the Marriott organization is lucky to have her. Kevin the concierge and Matt the doorman were also very nice.
My only negative remarks would be with aspects of the room (2718) that have more to do with the building’s age than with attention. The air conditioning needs to be more consistent; the room got very stuffy in the middle of the night despite having set the thermostat at 65*. And the bathroom, while spacious, needs ventilation and water pressure consistent with that of a 4 or 5 star property. But all in all, we enjoyed our stay and will be returning to the Essex House.

Room Tip: If you need a room with two double beds, book very early. There seems to be a shortage of double ro...
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank auntieinPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
Thank you for choosing the JW Marriott Essex House as your destination for your getaway. We’re very happy to hear that you found so much to enjoy from the comfort of your room to our central location in the heart of the city. We’ll be sure to pass along your kind words to Fatima, Kevin, and Matt—we’re proud to work with a truly top-notch staff. Thank you for bringing the matter of the air conditioning to our attention; we will be looking into it. We hope to be able to welcome you back the next time you’re in New York.
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  • Sleep Quality
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  • Value
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Park City
Level 5 Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 18, 2014

The Essex House has a lot of history inside its walls and the new addition of it being a JW Marriott has made it the ultimate place to stay in NYC. From the moment you step onto the curb you will receive the JW Marriott service. The lobby is beautiful and check in is easy. Bags get to your room with you and the rooms are modern with all the amenities one could want. The TV's are large and have all the channels and the concierge is very helpful to make the stay terrific. If you want to pay up, get the rooms that face the park. Since I have been to NY many times & spend little time in the room to look at the view, I decided to get the less expensive room on the backside of the Hotel which was very quiet and didn't bother me one bit. The difference paid for my nightly dinner. Food in the hotel is excellent. I like the beautiful interiors....even the elevators are cool. Make sure you check out the main floor bars and back rooms. They show off NYC's wonderful history.

Room Tip: Since I have been to NY many times & spend little time in the room to look at the view, I decide...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thinairman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
We were very pleased to read all your positive thoughts about your recent stay. It is our goal to provide our guests with the very best of everything throughout their stay from top-quality service to fantastic in-room amenities. We’re delighted that you found your visit to be consistent with that standard. The next time your travel brings you to New York, we certainly hope you’ll keep the JW Marriott Essex House in mind.
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Indianapolis, IN
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 17, 2014

Stayed here on business - truly awesome location. The general room is a nice size and comes with standard Marriott amenities for this class of hotel. Most of the staff was friendly and courteous and while the concierge we encountered on two evenings was both of these things, he was not knowledgable. The first evening we were trying to locate somewhere to eat at around 9 p.m. There were plenty of location options which we did happen into on our own but he directed us to Todd English food hall which closes at 9 p.m. The next day the same concierge staff member directed us to the Jazz at Lincoln Center where were headed for an event and gave us relatively inaccurate directions. We managed to find everything on our own, but that was less than helpful in both cases. Otherwise, a nice hotel - and certainly a lovely location.

Room Tip: Obviously a room overlooking Central Park is most desirable - I didn't have that so good luck.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karamonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
Thank you for taking a moment to share your review of your recent stay. We understand that business travel can be a busy time, which is why we make every effort to provide our guests with the most convenient service and comfortable amenities. I would like to apologize that our concierges were not able to properly assist you with restaurant recommendations and directions. I will be looking into this issue with my staff. Thank you again for choosing the JW Marriott Essex House; please be sure to keep us in mind on your next visit to New York.
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Los Angeles
Level 4 Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 17, 2014

I have reviewed this property before, but felt like doing it again! We stayed there again last week and I have to say this is such a great hotel with a wonderful staff! Everyone from check in to the lounge staff, bellmen, and others are so good! Of course the location can't be beat, but the staff and the rooms are impeccable! We will be back!

Room Tip: Book a Park view if you can.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DannyWink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
We’d like to thank you for joining us yet again at the JW Marriott Essex House; it’s always a pleasure to see our loyal guests for a return visit. No matter what brings you to New York – whether it’s a business or leisure trip – you’ll always find comfort, luxury, and convenience. We hope to see you again the next time your travels bring you to New York.
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West Conshohocken, Pennsylvania
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2014

We stayed at the JW Marriot for a long weekend to celebrate my wife's birthday. As mentioned by everyone else, the location directly across from Central Park is fantastic.

When you first arrive, the hotel lobby has a very art-deco feel. This is all original to the building and gives you a true "New York" feel. Cool.

The rooms are average in size for Manhattan. If you are traveling from the mid-west or west-coast and never been to New York, you might be surprised, but this is the norm in the City.

We chose a Central Park view, which is worth it. If you stay on Central Park South, you want to see the park! The room was billed as a queen, which we both agreed is closer to a full, has a safe, a mini-bar and a closet with an iron and board. The bathroom is nice, but small.

The staff are very attentive to your needs and will do whatever you need to have a comfortable stay. They actually sent us a complimentary bottle of Proseco for my wife's birthday, which was very considerate. The concierge was helpful with directions and help with the subway.

The restaurant is chic and the service is fine. We had a nightcap at the bar and it seems like a smart, after-work business crowd. We didn't eat there, but with all of the other choices in NYC, it was not because it didn't look good; we had specific destinations in mind.

What keeps this from being a 5 rating is the fact that there are some small details in the rooms that need to be addressed. A few of the towels in the room were frayed. There was a small cigarette burn in the carpet and some of the furniture was slightly worn. None of these things would stop me from booking here, but I would expect more from a JW property since they tend to be "flagship" locations.

Overall, a great location, nice hotel with very good service.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
Thank you for taking a moment to share your review and for choosing the JW Marriott Essex House for your wife’s birthday celebration. I’m glad to hear that we were able to help make the occasion so special. It sounds like you were able to enjoy so much of what makes our hotel special, from the stunning Central Park views to the prime location in the heart of the city. I do appreciate you bringing the small issues with your room to our attention; we will be looking into this with the housekeeping staff. Please do not hesitate to reach out if there is anything we can do to be of service until your next getaway.
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Washington DC, District of Columbia
Level 5 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 17, 2014

My husband and I spent a portion of our honeymoon at this excellent hotel 35 years ago. At the time we could not afford to spend an entire week here. No surprise, I suppose that when we decided to return we could still only part with the cash to spend a couple of nights--but it was worth it! We arrived to find no doorman on duty that we could recognize, but easily slid our rolling luggage into the beautiful art-deco lobby to register quickly and get up to our room--the same one we had so many years ago. The view of Central Park is grand. The adequately sized room has been tastefully redecorated. The double-paned windows kept the street noise at bay and the bed was very comfortable. Breakfast was included in the room fee, and it was marvelous, all you could eat buffet or table service--our choice. We were there over Memorial Day weekend, so the hotel and surrounding area was quiet. Central Park South is a great location for walking through Central Park to the Metropolitan Museum, down 5th Avenue to Rockefeller Center, around the corner to Carnegie Hall, or just a bit further to Broadway, the theater district and Times Square. Really, an ideal location. Checkout was a breeze and the doorman was already standing there with the taxi cab door open for us.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Potso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
First, congratulations on your 35th anniversary! That is such a special milestone, and we’re delighted that you returned to the JW Marriott Essex House to rekindle your honeymoon memories. It sounds like you were able to enjoy the quiet holiday weekend in the city, taking in the stunning views from your room and indulging in a scrumptious breakfast. It would be our pleasure to welcome you back for your next anniversary or special occasion; please do not hesitate to get in touch.
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New York
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 11, 2014

We were at New York in Wintertime, but it didnt make any diference at all. The hugest room we had in town. Perfect space distribution cleaningness and the collest bathroom I have ever seen plus a great luxurious bathtub for two. Inside the accomodations, everything was modern and sophisticated, but outside a travell in time. Sixty years back to the goldenyears. A mixture of glamour and orient taste. Awesome breakfast and afternoon tea. Very friendly staff eaguer to satisfy all our needs and full orientation to get along in the city. If I had to change anything, that would be the location, cause uptown is not the handiest place to stay in New York. Prepare yourself to feel like a King...

Room Tip: Fat from the elevators even though they are very quiet, but there are always people around. Highest...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mr. Renato B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria F, Manager at JW Marriott Essex House New York, responded to this review, July 3, 2014
Thank you very much for sharing all your kind words about your recent visit. A stay at the JW Marriott Essex House provides the perfect mix of modern luxury and Art Deco style for a truly immersive New York experience. We hope that the next time your travels bring you to New York you will keep us in mind.
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Additional Information about JW Marriott Essex House New York

Property: JW Marriott Essex House New York
Address: 160 Central Park S, New York City, NY 10019-1502
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#128 Romantic Hotel in New York City
#141 Business Hotel in New York City
#165 Luxury Hotel in New York City
#188 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Essex House New York 4.5*
Number of rooms: 515
Official Description (provided by the hotel):
Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more   less 
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Also Known As:
Jumeirah Essex House Hotel New York City
Jumeirah Essex Hotel
Hotel Jumeirah Essex

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