The Essex House has its good qualities. It's in an excellent location, and the rooms are very clean, reasonably large and comfortably appointed, although the furnishings are dated. However, it's quite poorly run. The WiFi is free, but doesn't work, and while when I called the front desk, they promised to have someone sent up to fix it within the hour, they never came. I called again, and they apologized, but no one ever actually came to fix the problem. One of the lights, and a lamp were out in my room, and when someone came to change the light bulb, they determined it was a problem with the socket, and fuse, respectively. The light was never fixed, and I was sent a lamp with a dirty shade, and a large tear in it about a week after my original complaint. Despite claiming to offer 24 hour room service, I called down three times, and no one answered. I then called the front desk, and they said room service was "undergoing renovations" and unavailable. When I asked about the restaurant, I was told they were not serving dinner. This was at 5:00 on a Saturday. I have had several other issues with the hotel as well, and would not recommend it. While the location is great, you're better off splurging for a nicer establishment like the Plaza, or staying somewhere cheaper where a lower level of service is expected. I've had better experiences at a Holiday Inn.
- Official Description (provided by the hotel):
- Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more less
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- Also Known As:
- Jumeirah Essex House Hotel New York City
- Jumeirah Essex Hotel
- Hotel Jumeirah Essex