This hotel has it's positives. The building is historically interesting and the renovation is well done. The rooms are lovely and spacious and the beds are delightfully comfortable. The location is interesting (more so for those who have been to Manhattan before); it's a funky area close to the High Line and Chelsea Market. The staff are friendly. However the hotel is disappointing on several levels; the young staff are friendly but a bit directionless. I was kept waiting over an hour for my room (post check in time) and heard a couple of people complain about things (quite validly I thought), only to be given the phone number of the manager!! There is no room service or restaurant at the hotel and the public space is very limited. The daily room servicing was a touch sloppy...dirty glasses not cleared away, towels not replaced, no supplements in bathroom like shower cap, cotton buds etc. However I wouldn't post a negative review based on these relatively trivial complaints. What really upset me was arriving home on my first night there to be greeted by loud music and bright lights streaming in to my room at 10.45 pm. There was a function in the courtyard. I rang to enquire how much longer it was to go on and was told it would be over at 11. When I called back an hour later to complain about the ongoing noise I was offered the email of the manager so I "could reach out with my concerns"! I suggested someone might reach out to me....and despite the nice young desk boy's efforts, needless to say that never happened. I was reassured the next evening by the same chap that there were no functions that evening....so if you value a bit of peace and quiet when you try to sleep, this, for a not insignificant tariff, is not the hotel for you,
- Official Description (provided by the hotel):
- Visit our conveniently located Chelsea hotel near The High Line. Each of The High Line Hotel's 60 rooms evoke a bygone era of a graciously decorated guesthouse. As our guest you'll enjoy staying in our light-filled rooms featuring beautiful hardwood floors and one-of-a-kind locally sourced furniture. Over-sized beds with crisp cotton linens provide a perfect night's sleep, and plush robes invite you to relax after a long day. All rooms feature large windows offering dazzling views of the High Line Park or our enclosed private-garden oasis. Guests are encouraged to dine at Alta Linea, Italian aperitivi and al fresco dining along The High Line or enjoy a perfectly brewed espresso prepared by our Intelligentsia Coffee & Tea baristas in the lobby. Sip your espresso at the bar, get your latte to go, or take your freshly brewed pour over coffee to the back courtyard for a moment to yourself. In the evening, grab a glass of wine and enjoy a beautiful night under the stars in our Parisian inspired garden. ... more less
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