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“A cool place downtown” 4 of 5 stars
Review of The High Line Hotel

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The High Line Hotel
Ranked #119 of 479 Hotels in New York City
Certificate of Excellence
park city UT
Level Contributor
156 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
“A cool place downtown”
4 of 5 stars Reviewed May 6, 2014

The High Line Hotel, like the Jane, the Bowery and the Refinery before it (all of which I’ve stayed in) is one of a crop of NYC hotels where charm of a city hotel from some indeterminate 19th or early 20th century past is recreated, restored or rescued, but with all the modern and hipster features built in. The High Line, as the name implies, is directly across 10th avenue from its namesake, making a visit to that landmark, the Chelsea galleries or the meatpacking district all very convenient.

The hotel itself has been carved out of a massive Richardsonian Romanesque pile that must have served as a seminary back in its former life. Now the twisting halls, cold metal stairs, tiny elevators and passages lead to a warren of rooms of differing sizes and features. I was kindly upgraded by the NYU art student/aspiring model staff to a large room overlooking 10th avenue and the epinoumous city park. The room was cozy and well equipped with a small sofa (a davenport as my grandmother would have called this one), a non-working but atmospheric fireplace, a small but functional desk with plenty of outlets, and a ridiculously well stocked bar and snack set up. There was a small closet and the large and extraordinarily comfortable bed with a featherbed, deep sheets and very soft pillows.

As far as things I was less than happy with, I could point to the fact that the hotel basically has no lobby, per se. For a place of this size they’ve converted a very small area to the lobby function and the check in is literally a wardrobe that the staff opens when guests arrive. If it’s at all busy, it makes for something of a cluster in there. In the room itself, I will note that I was assigned to an accessible room with some very odd bathroom features. The sink was equipped with a sensor faucet which seems like a great idea at first except ask yourself, have you ever been able to vary the temperature of the water in a public bathroom equipped with sensor activated faucets? The answer is no, as I realized at the High Line. Thus, having no way to change between tooth-brushing cold and shaving-hot, I was forced to turn plumber commando and screw around with the valves in the wall to change the temp every time I needed to! This combined with the total lack of counter space for my toiletries (a real pet peeve of mine) and an accessible shower that literally poured water all over the room with each use made the bathroom a real drag.

In the end however, these issues were tolerable, particularly given that the bathroom issues are unique to the room in which I stayed.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank expeditiondaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, May 25, 2014
Dear ExpeditionDaddy,

Thank you for taking the time to share your positive experience with us at THE HIGH LINE HOTEL. I am very pleased that you enjoyed your stay with us and thank you for sharing your feedback regarding the sensor faucet and lack of counter space, we are always looking for ways to improve our guests experience. The sensor faucet is unique to our rooms with accessible bathrooms and we only have a handful on property. We appreciate your comments and hope to welcome you back soon and make your next stay even better.

Warm regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
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English first
Columbus, Ohio
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 5, 2014

We loved the High Line Hotel. It has wonderful intimate and interesting spaces. It has recently been renovated so the updates are crisp and new and clean. We loved the comfort of our bedding and the temperature control of our room, as well as the quietness of the heating, and a/c unit. Our room seemed very private and exclusive and the bar and snack extras are beyond what I have ever been offered. The room liquor and beer offerings on the bureau are unique and special too. The furnishings are charming. The most significant plus (in addition to the room hospitality amenities) is the house staff. The front desk personnel starting with Daniel L. If any one person could be the reason for overlooking any shortcomings of the hotel it would be him. He is professional, knowledgeable, well mannered and kind. Needless to say, we were impressed with him and he was on duty all evenings of our stay. We were helped at check in considerably by Jonathan R. and Kevin M.- also standouts in the hospitality arena of this fine hotel. Our only complaint would be that some housekeeping details were consistently overlooked by that dept. but the staff quickly came to our aid in bringing things up to par. The neighborhood has galleries, the High Line walkway, the Chelsea Market and all are wonderful to explore.

Room Tip: Our room was super quiet and comfortable but folks travelling with us found their room over the coff...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank June O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, May 8, 2014
Dear June O,

Thank you for taking a moment to share your wonderful recent experience at THE HIGH LINE HOTEL. I am so very pleased that you loved your room and its amenities. I will share your kind words with Daniel, Jonathan, and Kevin. We hope to welcome you back soon to our little gem in the big city.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 28, 2014 via mobile

This hotel was a joy to stay in. Everyone was incredible friendly and helpful, in particular, Andres and Cameron. The coffee shop downstairs is exactly what you need in the morning after a long night out. I would absolutely, 100% stay here again. Highly recommend it!

Stayed April 2014, traveled with friends
Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, April 30, 2014
Dear Ryan R,

I am overjoyed that you had a wonderful experience with us here at THE HIGH LINE HOTEL. We are a truly unique property, and I am glad that you took advantage of the amenities and services offered at our little gem in the big city. I will certainly share your kind words with Andres and Cameron. We hope to welcome you back soon so you may consider us your home away from home.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed April 27, 2014 via mobile

Great location, fabulous room, (just make sure you ask for a quiet one) and very comfortable bed! The staff were helpful throughout our whole stay! The transformation from school to hotel makes it real contender for a memorable and different experience. The challenge is the the lack of communal space and amenities that you would expect from a $500 a night hotel (which is the total cost, when you get you're bill due to all the taxes, so make sure you factor this into the price). There is no bar, restaurant, gym or communal areas what so ever, nor room service. No tea or coffee making facilities in the room and the small cafe is extremely expensive, just for coffee and a croissant, not much change from $20 a day. Overall this hotel, trades on its location, as you really have to go out for everything except to sleep.

Stayed April 2014, traveled as a couple
Helpful?
Thank Sun-Seeker-Sun-Lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, April 30, 2014
Dear Sun-Seeker-Sun-Lover,

Thank you for taking a moment to share your recent experience with us. I am pleased that you enjoyed your stay at our very special hotel. I will share your kind words with the team. We hope to welcome you back soon.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 24, 2014

Was worried about staying here due to the reviews but couldn't have been more delighted. We arrived very late at night and was checked in within minutes. Room was full of quirky pieces and the bed was one of the most comfy I have slept in. Room also well stocked but wasn't needed as so many places within walking distance to eat and drink. The staff were all young, friendly and helpful and it was wonderful to come down of a morning and smell the coffee brewing and grab a cup out in the courtyard before heading out for the day.

Loved the location, the decoration and the coffee. If you are looking for somewhere to stay away from the crowds yet handy to everywhere than I can't recommend this place enough. Thanks for showing us another side of NYC

Room Tip: Choose away from ground floor to avoid noise
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BernieB68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, April 30, 2014
Dear BernieB68,

Thank you for taking a moment to share your experience with us. I am pleased you enjoyed your stay with us, and we hope to welcome you back soon so you may experience more of our little gem in the big city.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
8 reviews
5 of 5 stars Reviewed April 22, 2014

My wife and I got away to NYC for three days and stayed at the Highline Hotel. It was exactly what we were looking for. the room was small, but very comfortable. The bed was excellent. In the lobby, they have an Intelligentsia coffee/tea bar pouring high quality brews, as well as wine and beer. FYI, there is no room service, but there are fantastic places to eat literally across the street. And you have access to a nice gym a block away.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Davi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, April 23, 2014
Dear Davi R,

Thank you for taking a moment to share your recent experience at THE HIGH LINE HOTEL. I am pleased you had a wonderful stay with us and enjoyed our very comfortable rooms, as well as Intelligentsia.

I hope to welcome you back soon.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed April 21, 2014

We just returned from a weekend stay at the High Line Hotel. Since we live in NJ, this weekend was more of a stay-cation, something we often do to experience different neighborhoods in NYC and to escape the day to day. This was our first stay in Chelsea and we loved not only the neighborhood, but the hotel itself. When they renovated this property, it was done in such a way that the 1800's theology school can still be felt in the building, yet you are staying in a very hip, chic and interesting hotel.

We loved that the architecture of the building and it's furnishings were true to the original buildings purpose, with original doorways, stained glass, period furnishings, fireplaces and old school desks and hand presses in the rooms, as well as old rotary phones. The interior space provided a small lobby with no registration desk. Instead, there was an employee or two with a lap top monitoring check ins, security and guests needs from the lobby. Bell staff handled bags and opened doors. There was an outstanding coffee bar that takes up half the lobby space and was always busy. We loved the outside interior courtyard….great place to sit and read or grab a coffee. Bicycles were available for guests use upon request.

Our room, #20 faced the High Line and was spacious with two double beds, two closets and a large bathroom. Again, decorated in period furnishings and colors, the room captured both the needs of today while still echoing it's history. Beds were VERY comfortable with plush down mattress pads and comforters.

One of the very best things about The High Line Hotel was it's location. Not only are you across the street from the High Line Park, but you are surrounded by GREAT local, neighborhood restaurants, Chelsea Piers, The Park along the Hudson to ride bikes, jog, roller blade or walk for miles and miles, Chelsea Market, and tons of outstanding art galleries. We loved Cookshop for brunch next door and Red Cat for dinner or brunch. Porteno Restaurant down the block on 10th was OUTSTANDING for Argentinean food, we had a very memorable and delicious dinner there. It is small, so make reservations.

We had no issues with the staff, they were young but attentive and interested in meeting and exceeding our needs. Do not come to this hotel if you are expecting the Ritz Carlton or The St. Regis. Although The High Line Hotel is an upscale boutique hotel, and a property well worth staying in and returning to, it is because it is a historical gem with amenities and a great location in West Chelsea. It does not pretend to be any more than that. Go and enjoy the experience, it is unique, and fun, and hip and we will definitely return.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travelingmom526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review, April 23, 2014
Dear travelingmom526,

I could not be happier to read your wonderful review of your recent experience at THE HIGH LINE HOTEL. We are truly a unique historical gem in the middle of the big city. I am so glad you took full advantage of our amenities and services and were able to explore our spectacular neighborhood.

I hope to welcome you back soon.

Warm Regards,

Pablo Migoya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The High Line Hotel

Property: The High Line Hotel
Address: 180 10th Ave, at 20th Street, New York City, NY 10011-4707
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #119 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The High Line Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Visit our conveniently located Chelsea hotel near The High Line. Each of The High Line Hotel's 60 rooms evoke a bygone era of a graciously decorated guesthouse. As our guest you'll enjoy staying in our light-filled rooms featuring beautiful hardwood floors and one-of-a-kind locally sourced furniture. Over-sized beds with crisp cotton linens provide a perfect night's sleep, and plush robes invite you to relax after a long day. All rooms feature large windows offering dazzling views of the High Line Park or our enclosed private-garden oasis. Guests are encouraged to dine at Alta Linea, Italian aperitivi and al fresco dining along The High Line or enjoy a perfectly brewed espresso prepared by our Intelligentsia Coffee & Tea baristas in the lobby. Sip your espresso at the bar, get your latte to go, or take your freshly brewed pour over coffee to the back courtyard for a moment to yourself. In the evening, grab a glass of wine and enjoy a beautiful night under the stars in our Parisian inspired garden. ... more   less 
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