We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good quality, friendly hotel” 4 of 5 bubbles
Review of Courtyard New York Manhattan/Times Square West

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Courtyard New York Manhattan/Times Square West
Ranked #132 of 467 Hotels in New York City
Certificate of Excellence
Stevenage, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good quality, friendly hotel”
4 of 5 bubbles Reviewed November 19, 2013

A friend and I recently stayed at this hotel for 3 nights. We found the hotel very clean and comfortable. The staff were friendly, and helpful. The hotel is in a great location, within easy walking distance of many attractions. The hotel was reasonably priced and I would recommend it.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nicola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 20, 2013
Thank you for your recommendations on Trip Advisor. It is great to hear you enjoyed our hotel and its services. We hope to see you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,013 reviews from our community

Traveler rating
    518
    391
    67
    18
    19
See reviews for
314
315
49
136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nicosia, Cyprus
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

I honestly thought that this was a very nice hotel, well located in between a couple of subway stations, and also close to penn station terminal
Rooms were perfectly well sized, and clean.
Bathroom was clean, and hot water ran good & strong

if you want a safe place, that avoids the horror stories that abound about NYC Hotels, for a less than premium price - you should book here

Staff were very friendly, excellent for check in/out

WiFi - excellent throughout hotel, and free. This is a huge bone of contention for me - bad WiFi or pay WiFi

ONLY complaint - found that temp control tended to leave room cold no matter what setting - but we never called reception to clarify or for assistance, as we managed to muddle through well enough

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tarek Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 20, 2013
Thank you for taking the time to rate us on Trip Advisor. We are glad to hear that you had a great stay with us at Courtyard by Marriott Times Square West. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 14, 2013 via mobile

My sister and I were in the city for a last minute trip and stayed at this lovely hotel. We only stayed a night wish we could have stayed longer.You can't go wrong when you stay in a Marriott hotel and this one is no exception. Check in was great. We got there really early around 7:45 am or so and the lady at the front desk still found us a room. So amazing! She gave us a map of the city. The room was on the fourth floor. It was a king bed room. It so was cozy. The bed was very comfy and the shower was nice. The bathroom itself was so cool. The TV didn't have a lot of channels but thank goodness we weren't around long enough to watch it lol. The thermostat was easy to use. My sister was too cold so she had to turn it up. Might not enjoy the view though. There was place in lobby where we were able to print out some tickets. There was a cute little market as well. Perfect for those last minute essentials and late night snacks. Got a bottled water and charged it to the room. This hotel could not be in a better location. It's only a few blocks away from Times Square, Port Authority and Penn Station. There's a Dunkin Donuts right across the street. My sister and I even found a Panera Bread nearby. It's actually pretty close to the Empire State Building too (about a 20 to 25 min walk) and some nice shopping like Famous Footwear. There's a Duane Reade about 2 blocks away from the hotel. It definitely enhanced our New York Experience staying in this hotel. It may be kinda small for some people but it is apparently only five months old. It's fully renovated. The service is great. The staff definitely go out of there way to make you comfortable and make sure you have anything you need. There is even a bistro for all your meals even though it maybe a little on the expensive side lol. The concierge will hold your luggage for you even after you check out. We left ours there from checkout at 12 pm until about 9:30 at night and it was no problem. The concierge I think his name was Jason was very helpful and even offered to get us a cab to Penn Station. We decided to walk though. Overall it was a wonderful experience! Can't wait to go back and stay there again!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rehavidas21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 20, 2013
Very Nice!! Thank you for the great reviews. We are happy to hear you and your sister had a fantastic stay with us. Our Staff and I take great pride in providing services that exceed guest expectations. I will certainly share your comments with them. Thank you again for choosing Courtyard by Marriott Times Square West and we look forward to your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed November 14, 2013

This hotel was reasonable although I don't understand how the tiny rooms looked so spacious in the photos. Although small, the rooms were clean and quiet - decent linens, etc.The location was convenient and the staff were very welcoming and helpful. All in all, slightly above average place to stay.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mizzelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 20, 2013
Thank you for taking the time to rate us on Trip Advisor. We are happy to hear you had an enjoyable stay here at Courtyard by Marriott Times Square West. We look forward to seeing you again on your next trip New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

We went to New York as a last minute shopping trip. Stayed at the Courtyard Marriott for one night. Our hotel room was clean. We were across the hall from the elevators and I thought for sure we would hear the bell ring all night long, but interesting enough - we did not. It was very quiet. I enjoyed our stay and it was reasonable in price.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bsrockhill_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 13, 2013
Thank you for sharing your positive experience for your one night stay here at Courtyard by Marriott Times Square West. We glad you enjoyed your stay with us and we hope to see you again in the near future.


Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenview, IL
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

We like to stay near Times Square for a central locale to theaters. This was very convenient for everything we needed to do. We had a lower floor that faced an inside corridor so no street noise. Very comfortable bed. I do prefer when the sink is outside the bathroom when I am not traveling alone so that was a minus. The hair dryer only worked on low and they did not replenish coffee pods, but they responded quickly to remedy these minor issues. I would stay here again.

Room Tip: Ask for what you prefer. Corner room on low floor not facing a street was quiet.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LauraGlenview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 13, 2013
Thank you for taking the time to share your experience regarding your stay with us. We are happy to hear you had an enjoyable stay with us. We look forward to your next stay here in the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

We stayed at the Courtyard New York/Times Square for one day prior to embarking on a 7 day Maritimes / New England cruise. We chose this hotel for location and price (I have a relative that works for a local Marriott hotel, and we received her Friends & Family discount).

This was our first time in NYC. The hotel was about a 30 minute ($40) cab ride from LaGuardia.
When we arrive, the cab door was opened by a bellman, and the first words out of his mouth were "Welcome to New York City. You have chosen the best hotel in the city for your stay." That certainly set the tone for our visit. Check in was quick and friendly. The desk clerk also gave us a tour of the lobby area and an overview of the neighborhood.

The hotel is either brand new, or completely renovated. The room was larger than I expected, nicely decorated, and equipped with fridge, safe, coffee maker and a wall mounted TV.The bathroom was huge.Our room faced away from the street, so there wasn't much of a view - but also no street noise.

The location was great. We were less than 100 yards off of 8th Avenue. Lots of shops, close to Madison Square Garden, and a 10 minute walk to Times Square. There was a 7-11 around the corner for snacks and drinks, We also discovered "2 Bros Pizza" (a by-the-slice shop) on the corner of 8th Ave and W38th St. (a block away). Probably not the best pizza in NYC, but the price was right, and it sure was tasty :)

Summary: Great hotel, great location, great rooms, excellent staff. We will definitely stay again when we next visit NYC.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank T_and_K_in_AB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, November 13, 2013
Thank you for the wonderful comments regarding our hotel and Associates. We take great pride in making sure guest expectations are exceeded. We hope you get to return in the near future and stay a longer period here in New York City.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Tim...
#226 of 467 in New York City
4.0 of 5 bubbles 1,396 reviews
Midtown
Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Midtown
Courtyard New York Manhattan/Herald Square
Courtyard New York Manhattan/Her...
#96 of 467 in New York City
4.5 of 5 bubbles 696 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Fairfield Inn & Suites New York ...
#115 of 467 in New York City
4.5 of 5 bubbles 1,215 reviews
Midtown
Renaissance New York Midtown Hotel
Renaissance New York Midtown Hot...
#67 of 467 in New York City
4.5 of 5 bubbles 483 reviews
Midtown
Hampton Inn Manhattan / Times Square Central
Show Prices
Show Prices
Show Prices

Been to Courtyard New York Manhattan/Times Square West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard New York Manhattan/Times Square West

Property: Courtyard New York Manhattan/Times Square West
Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #132 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Orbitz, Hotels.com, Despegar.com, Cheap Tickets and Priceline so you can book your Courtyard New York Manhattan/Times Square West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing