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Courtyard New York Manhattan/Times Square West
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Reviews (1,208)
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All reviewspenn stationcourtyard marriotttimes squaregreat locationnew yorkdunkin donutsstarbucks coffeefew blocksjavits centersmall refrigeratorshort walkwould stay here againthree blocksport authorityking roomnyc hotelgood size
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Reviewed November 4, 2013

It was my first trip to NY, and from the moment our taxi pulled up, we were greeted at the front door, helped with our bags and welcomed inside. Keith at the front desk could not have been more helpful. We had arrived very early, but he was able to find an available room with a lovely city view. The room itself was very clean and comfortable with a very large bathroom.

At booking, I was unsure about the location, but in reality, it is in a perfect spot! It is just a few minutes walk to Times Square, Fifth Avenue, and most of the popular midtown tourist spots. It is also far enough away from the crowds and craziness of those areas, as well.

Each time we came through the lobby, we were greeted and helped, if necessary. After our 4 day visit, Keith and James were like friends. I can't wait to come back on my next trip!

  • Stayed: October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank GandM_va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded November 13, 2013

We are happy you enjoyed our services. I will share your comments with Keith, James and our entire staff. Thank you for taking the time to share your experience on Trip Advisor and we look forward to your next stay here in the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

The service and atmosphere was great. The hotel was very clean and the room was nice. I wouldn't pay more money for a city view room since all you see is the side of another building, but it was a great hotel. Great location and not too expensive. Would book again.

  • Stayed: August 2013, traveled on business
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    • Service
1  Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded November 13, 2013

Thank you for taking the time to share your wonderful comments regarding your stay here at Courtyard by Marriott Times Square West. We are happy to hear you had an enjoyable stay. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Great hotel at a a great price for us. In the city for the weekend and needed a well located hotel and this met our needs. Friendly staff, clean, quiet, and located just out of the main action so as not to be noisy but close enough to get wherever we needed. King room was small but that is NYC. Main lobby is pretty tight and no-frills but we didn't need anything more - just a quality place to crash at night. Highly recommended!

Stayed: October 2013, traveled with family
3  Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded October 30, 2013

We are happy to hear you considered us a great hotel and you had an enjoyable experience. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

I stayed with 3 friends for an annual New York get together. We had booked two rooms with two double beds. When we arrived they were overbooked on the rooms with 2 double beds and gave us 4 rooms with king beds for the first of our 3 nights at same price. I thought the location was excellent, close to Times Square. The rooms were very nice and we saved a lot of money and time in lines for elevators by staying here as opposed to our usual Marriott Marquis location. I would definitely recommend to Manhattan travelers.

Stayed: October 2013, traveled with friends
2  Thank Rscott14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded October 30, 2013

Thank you for taking the time to share your experience regarding your stay at our hotel. We do apologize for not having the room type you booked when you first arrived. I am happy to hear we were able to accommodate you with the 4 rooms. We look forward to seeing you next year on your annual trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

This hotel was recently renovated which is a huge plus as it's not easy to find a hotel in NY where everything feels pretty new. The location is quite good, on 37th between 8th and 9th Avenues so it's a short walk to Times Square and to Herald Square / Madison Square Garden. The hotel staff is friendly and helpful and we were especially happy with the housekeeping staff. The rooms are spacious enough, not what you would call big, but a good size for what you would expect to find in NY.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank leylim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded October 30, 2013

Thank you for the great comments regarding our Housekeeping Department. We are happy to hear you had an enjoyable stay with us and look forward to seeing you again here at The Courtyard by Marriott Times Square West.


Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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