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“Horrible”
Review of Al Bustan

Al Bustan
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Ranked #9,323 of 13,938 Restaurants in New York City
Price range: $31 - $35
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Restaurant details
Good for: Large groups
Dining options: Late Night, Delivery, Reservations
Dining style: Fine Dining
Neighborhood: Midtown
Cross street: Between 1st and 2nd Avenues
Transit: E & V trains to 53rd Street.
Reviewed December 23, 2012

Should have listened to the other Trip Advisor reviewers but alas, I did not. So I paid the price in a very bad way.
The place was empty, another warning not to enter.
I waited over thirty minutes for soup. Which was watery at best. Not sure why the owner would write to other bad reviews that they use fresh ingredients.
The food was so greasy and tasteless. The chick peas came from a can. Not fresh in the least. Service was non existent.
Stay away. We will be looking for other, better Lebanese restaurants in the city.

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1  Thank srk60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (85)
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53 - 57 of 85 reviews

Reviewed November 18, 2012

Last Saturday night we went to this place with group of friends for dinner. The restaurant has nice décor,
the atmosphere is elegant. Service is good. First but very good experience eating Lebanese food. The menu is a quite big. We try Sawdat Dajaj, Baba Ghannouj as appetizers and Grilled Kafta and Farrouj Baladi for an entry. Food was very tasty and nicely presented. Some of our friends ordered prefix dinner (offered for groups of four) and were very impressed with the food. Generally, it is a good restaurant, I recommend to others and we will go back.

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Thank KrysiaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this reviewResponded November 29, 2012

Thanks for your enthusiastic review and recommendation, Krysia! I'm glad to hear you enjoyed our attentive service, chic atmosphere, expansive menu, and delicious, beautifully presented food. It sounds like you made some great choices—the Grilled Kafta is always a hit!

Thanks again for your kind words. It was a pleasure and honor to give you your first taste of Lebanese cuisine. Hope you come back soon.

Cheers,
Norman Hobeika - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Great Lebanese food selection, tranquille ambience and service is excellent.A great choice of antipasti(fantastic hummus) together with a good selection of main courses.Ideal also for vegeterians.Would definately recommend!

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Thank sweet04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this reviewResponded November 29, 2012

Thanks so much for your kind review and recommendation. Attentive service, soothing atmosphere, delicious Lebanese cuisine—you've hit the nail on the head! We're glad you enjoyed the hummus and large, eclectic menu. Looking forward to seeing you next time!

Cheers,
Norman Hobeika - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

High prices with a small portion of food
No taste for the food like other Lebanese food
Baaaad konafa and bad servers
Do not try this restaurant

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Thank Abood11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this reviewResponded December 4, 2012

Thanks for taking the time to write a review in October. I'm sorry you did not enjoy your experience at our restaurant. We take pride in our professional service and the authenticity of our Lebanese cuisine, so it's disappointing to hear that you felt we missed the mark in both respects. As for our prices, we use only the freshest, highest quality ingredients and try to price our dishes accordingly.

We're always striving to improve and value feedback of all kinds. I appreciate your comments and hope you'll decide to come back and give us another chance.

All the best,
Norman Hobeika - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

This is the worst restaurant i have been,
They are very bad staff specially the man who short and fat, He has a heavy blood :)

There food very bad and they think they do Konafa, it seems everything except Konafa.

They are impolite, imagine they put the tip in there bill ..... Tfoooooo Tfoooooo Tfoooooo

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Thank Ashraf82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this reviewResponded December 4, 2012

Thanks for taking the time to write a review. I'm sorry to hear you had an unpleasant experience at our restaurant. Your review is not very clear; please feel free to contact me directly so we can discuss your situation in detail.

Best,
Norman Hobeika - Owner
212.759.5933

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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